What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
92 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Site Functionality
End User Self Serve
Integrated Knowledge Management
Reporting
Technician Administration
Integration With IT Tools
Multi Device Capability
End User Support Solutions
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Business Value Created
Breadth of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Zendesk for Service Reviews
Avi P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Overall great tool for CS and a knowledgebase
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk comes with years of experience and many clients that proves their record is not for nothing...
What is your favorite aspect of this product?
I like the simplicity and intuitiveness of the knowledgebase
What do you dislike most about this product?
I dislike the cost of the product
What recommendations would you give to someone considering this product?
Look at your current knowledgebase and compare it with a demo of zendesk
Pros
- Trustworthy
- Effective Service
- Caring
- Respectful
Cons
- Commodity Features
- Less Inspiring
- Vendor Friendly Policies
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Chat support and ticketing
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It allows us to automate a significant amount of repetitive tasks and work, it allows us to filter tickets in different states and create different tabs for each one, Easily follow a conversation and see who has responded, it is easy to integrate with other platforms.
What is your favorite aspect of this product?
offers customer service and sales products including chat, call center solutions, and knowledge base modules that help agents track and prioritize support tickets
What do you dislike most about this product?
Missing native chat widget for Vue Storefront
What recommendations would you give to someone considering this product?
it is ideal for small businesses looking to start a CRM system. It's easy to learn and manage with a small team
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
avinash U.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Easy to use, easy to understand
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Reminder feature is best , graph
What is your favorite aspect of this product?
Every thing is pretty well developed and managed
What do you dislike most about this product?
nothing to say
What recommendations would you give to someone considering this product?
yes its an recommended product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing