What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
92 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Site Functionality
End User Self Serve
Integrated Knowledge Management
Reporting
Technician Administration
Integration With IT Tools
Multi Device Capability
End User Support Solutions
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Business Value Created
Breadth of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Zendesk for Service Reviews
Serge S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Have an extraordinary ally at your fingertips
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
In addition to managing tickets, he has helped the company communicate better with our customers and other stakeholders. When it comes to internal and external customer service and support, it is invaluable and ahead of the curve. Our ability to receive, distribute and respond to tickets efficiently, as well as register customers and centralize data across the organization, has improved tremendously.
What is your favorite aspect of this product?
Zendesk is a great tool for managing support and assistance issues; we use it internally to address employee concerns and externally to provide better care and support to all of our customers. It has a simple user interface that doesn't overwhelm consumers.
What do you dislike most about this product?
New users can get up to speed faster if the platform would have a help module that offered lessons or step-by-step guides to more complicated functions.
What recommendations would you give to someone considering this product?
Knowing Zendesk's capabilities and the value it adds to your company's service and support for both customers and employees, it's easy for me to recommend the software. Managing tickets has never been easier with this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Mohit G.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2024
Superb product for customer service
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It helps our customers to get support through multiple channels like email, chat, phone call etc. as per their desired channel which increases customer satisfaction.
What is your favorite aspect of this product?
Its knowledge base feature is my favorite as it enables our customers to get support through self service portal, frequently asked questions and guides to help customers etc.
What do you dislike most about this product?
I am using it on regular basis and really like this software and its various features so i dont find any dislikes in it.
What recommendations would you give to someone considering this product?
If someone is in search of a best customer service platform which covers all the needs of your customers then you must try this software.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Vishnu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Best For Service Management
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It is Best tool for Rise and follow service queries till it get solved. Easy to use.
What is your favorite aspect of this product?
There is so much that I love about Zendesk, the ticketing system is a great feature offered, it allows for email, chat or calls to be converted to tickets. The platform gives users the opportunity to see the name of agents that are handling specific tickets. Zendesk gives daily and weekly reports about user performance.
What do you dislike most about this product?
When we has specific requests for solutions, answers were often unclear or delayed. There seems to be no way in Zendesk to calculate utilization or handle time for individual tickets, and Zendesk was unable to provide a solution.
What recommendations would you give to someone considering this product?
Zendesk Suite is one of the best cloud based customer service platform. This platform provides vast amount of tools which proves beneficial to my company. We utilize features such as live chat, helpdesk, customer and employee engagement, and so much more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing