What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
92 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Site Functionality
End User Self Serve
Integrated Knowledge Management
Reporting
Technician Administration
Integration With IT Tools
Multi Device Capability
End User Support Solutions
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Business Value Created
Breadth of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Hasibur R.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Aug 2020
Great service Provider and Helpfull too.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk is super friendly and great service provider which is not found other similar products.
What is your favorite aspect of this product?
They are too good to provide services.They friendly,uniquie.
What do you dislike most about this product?
I love the product.There is nothing about dislike or hate.
What recommendations would you give to someone considering this product?
Their service and friendly behavior .
Pros
- Reliable
- Trustworthy
- Fair
- Transparent
Barbara W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
Convenient chat tool for connecting with clients.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Great and convenient tool with great unique features.
What is your favorite aspect of this product?
The back end management system is extremely user friendly and takes little time to learn how to deploy it.
What do you dislike most about this product?
The only minor dislike is that if the client you were chatting or communicating with goes offline the messages or conversation with him or her gets erased.
What recommendations would you give to someone considering this product?
So far a software you can trust mostly in communication and support services.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Anabelle C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2020
Robust software.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Integration is seamless.
What is your favorite aspect of this product?
Product quality and support is top notch.
What do you dislike most about this product?
I have no dislike.
What recommendations would you give to someone considering this product?
A software you can trust.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing