What is Yext?
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
91 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+69 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yext?
Pros
- Security Protects
- Saves Time
- Continually Improving Product
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Advanced/Faceted search
AI/Machine Learning
User interface for search/retrieval
Multi Format Support
Processing and Indexing
Search Query Parsers
Results Sorting
Synonyms and Stemming
Content Aggregation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Customization
Yext Reviews
Bradford W.
- Role: Consultant
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2022
Yext is the gold standard for listing management.
Likeliness to Recommend
What differentiates Yext from other similar products?
Market leadership.
What is your favorite aspect of this product?
Yext Answers.
What do you dislike most about this product?
Hard to get issues resolved. Suppression not elimination of wrong listings.
What recommendations would you give to someone considering this product?
Check out the complete field.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
Devon M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Good Product. Needs Better Training.
Likeliness to Recommend
What differentiates Yext from other similar products?
Pricing is very good. Willingness to negotiate for smaller agencies was very helpful.
What is your favorite aspect of this product?
I have used YEXT for almost a decade and the familiarity of it is what I like best.
What do you dislike most about this product?
The time it takes to get third party vendors to fix listings. The treatment prior to signing was less frustrating post signing.
What recommendations would you give to someone considering this product?
Shop around. Check out companies like Birdeye who offer a lot of other robust capabilities if you can afford it. Yext is ideal for my business because of the pricing. But if you can commit a higher monthly guarantee, there are better options out there for your business.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Friendly Negotiation
- Commodity Features
- Less Efficient Service
Jonathan V.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2022
Fantastic product selection, while a bit pricey.
Likeliness to Recommend
What differentiates Yext from other similar products?
The quality of service their team provides to us.
What is your favorite aspect of this product?
The collaborative effort between our team and the Yext team to further enhance our product selection.
What do you dislike most about this product?
At times how strictly reliant it is on data
What recommendations would you give to someone considering this product?
Examine your use case and the number of entities/pages/people you will like to utilize the platform.
Pros
- Respectful
- Continually Improving Product
- Reliable
- Performance Enhancing