What is Yext?
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceYext Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Yext.
84 Likeliness to Recommend
91 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+69 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yext?
Pros
- Security Protects
- Saves Time
- Continually Improving Product
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Advanced/Faceted search
AI/Machine Learning
User interface for search/retrieval
Multi Format Support
Processing and Indexing
Search Query Parsers
Results Sorting
Synonyms and Stemming
Content Aggregation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Customization
Yext Reviews
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
One of the best platforms I’ve ever used
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Aquinas C.
- Role: Information Technology
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jan 2022
One of the best AI search product
Likeliness to Recommend
What differentiates Yext from other similar products?
The connectors and integrations possible with Yext are very helpful
What is your favorite aspect of this product?
The inbuild Apps marketplace
What do you dislike most about this product?
UI is bit confusing
What recommendations would you give to someone considering this product?
Give it a try, you will never move to a new product in this space
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Jeff L.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Value add to any organization's marketing strategy
Likeliness to Recommend
What differentiates Yext from other similar products?
I think the support and multitude of features is the biggest differentiator between Yext and other similar services.
What is your favorite aspect of this product?
Listings is a must for any business.
What do you dislike most about this product?
Their are so many features that I don't think one person could ever master all of them alone.
What recommendations would you give to someone considering this product?
Run a listings accuracy scan and see how your current business is being viewed by a sampling of some of the most important directories, databases and search engines online. The listings scan is influential and paints a clear picture to help with decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity