What is WorkForce Suite?
The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
97 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WorkForce Suite?
Pros
- Respectful
- Reliable
- Security Protects
- Enables Productivity
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Attendance Management and Policies
Absence Management
Workforce Planning and Forecasting
Time Capture Virtual
Rate Policies
Workforce Scheduling
Time Capture Physical
Labor Costing and Splitting
Staffing
Shift Management
Workforce Dashboards and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
WorkForce Suite Reviews
Cherie W.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2021
Incredible configurability
Likeliness to Recommend
What differentiates WorkForce Suite from other similar products?
The primary reason WorkForce Software was chosen was the ability for the customer to be able to configure the system as needed. Our organization's needs change rapidly and frequently and the ability to configure the system appropriately ourselves without having to wait for vendor has saved us countless time and money.
What is your favorite aspect of this product?
The configurability is extremely flexible and powerful.
What do you dislike most about this product?
The flip side of having a system that has the configurability and flexibility as WorkForce Software is that it is also complicated. The system requires an administrator with technical acumen.
What recommendations would you give to someone considering this product?
WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximize the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Claire N.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
Fantastic product and Great Features
Likeliness to Recommend
What differentiates WorkForce Suite from other similar products?
There isn't much difference between this and other similar software but I can say this one is affordable and capable as other pricey tools.
What is your favorite aspect of this product?
My favorite aspect is probably the fact that WorkForce Software is easy to use. I also like the ease of customization and thanks to a great UI. I also like that the tool makes it easy to manage the team and ensure productivity.
What do you dislike most about this product?
I cannot really think of any flaws regarding WorkForce Software functionality.
What recommendations would you give to someone considering this product?
With WorkForce Software, it has been perfection redefined and it has helped us almost double productivity. For this, I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Richard C.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Easy to Use at a Great Price!
Likeliness to Recommend
What differentiates WorkForce Suite from other similar products?
WorkForce is really simple and easy, from implementation to user experience. No real impressive bells and whistles, but that's a good thing. Users don't get confused, training was very straight forward, and user adoption was painless. Prior to WorkForce we had a homegrown system. It was easy to use, but lacked reports and business rules. WorkForce has made our lives much easier.
What is your favorite aspect of this product?
I love how simple it is to use. Whether using it on a desktop browser or mobile device, users are able to quickly record their time, request vacation days, and select different accounting streams, depending on the work they're doing. This is all accomplished on the UI, which is very intuitive. It couldn't be more simple to use. That's by far the best thing about WorkForce.
What do you dislike most about this product?
Reporting isn't as simple to navigate. We have employees that are hitting several accounting streams each day, and it would be great to get a report that could show that information. I think this has something to do with the table structure, but I'm not sure. All I know is that there's missing information on my reports, and in some cases I have to run reports manually and bring them into an Excel file to really get my reporting accomplished. Not ideal.
What recommendations would you give to someone considering this product?
Make sure you spend considerable time on your business rules, accounting policies, and cross check everything with HR! The most difficult configuration revolved around employment policies and laws in California, but the WorkForce team was instrumental in helping us understand how to navigate these in the system. Rely on their expertise and make sure they act like business partners with you as you groom your requirements log.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Client Friendly Policies
Cons
- Under Delivered
