WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Isaura J.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Best content management systems

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Easy and convenient to use, smooth integrations are guaranteed, I can add, schedule and edit posts, keep track of basic login data, edit the appearance of the site. It provides a wide variety of plugin systems and a large online support community.

What is your favorite aspect of this product?

Practical and intuitive. With WordPress, I can manage my site about products for curly hair. The site has been operating for 3 years and I have achieved great results. It has excellent tools and the best we connect with other social networks, and it is possible to edit on the platform itself. The amount of plugins WordPress has is unmatched by any other CMS.

What do you dislike most about this product?

WordPress is excellent, I have nothing to complain about, but I suggest that there is a complete version in Portuguese because there are parts that are only in English.

What recommendations would you give to someone considering this product?

There are thousands of free themes available in the WordPress.org theme directory. All these themes are beautifully made and it is possible to integrate them to create an interactive site. So even for those who don't have the conditions to start in Wordpress pro among others that are paid, you can take advantage of these features.

Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Saves Time

Cons

  • Less Effective Service
  • Less Productive
  • Less Efficient Service

Priyank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Best CMS Platform

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The development of the webpage is solid, the connection point is basic and appealing, I preferred the presence of the website, it is truly great, customization and setup is complete, I like the adaptability while modifying, it is the best thing that the product has, it is extremely valuable to make my site or my blog, it permits me to utilize SEO tools, that it is open source is an extraordinary assistance, the number of plugins is vital to getting a first level and expert website, I can add vignettes, banners templates and numerous different things, the progressions are refreshed continuously, the product is truly secure.

What is your favorite aspect of this product?

What I like the most is WordPress is thoroughly free you need to pay for the domain and hosting that's it. You can make any sort of site quicker than expected without doing any coding which is exceptionally wonderful. WordPress gives you lots of free themes and plugins as per your specialty and niche to use for making a website. Customer support and dashboard interface is also great.

What do you dislike most about this product?

The main deficiency, I have noticed so far is the weaker integration of WordPress with marketing platforms which will enhance the productivity of websites made for particular purpose. Apart from that, this is the best tool for handling websites.

What recommendations would you give to someone considering this product?

My recommendations is to watch videos or take a course before starting WordPress for newcomers.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ayushman G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Great CMS product for all kind of users

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress provides enormous plugins and themes which are really helpful in creating amazing products. It also provide support for third party plugins and themes and there are n numbers of third party services which provides beautiful and fully functional themes. It also provides support for the ecommerce with its WooCommerce plugin. It is really simple to use. This simplicity is not much available in other products. It also provides a great access management feature which really helps a lot in assigning different roles for different tasks in the organization.

What is your favorite aspect of this product?

My favorite aspect of this is its drag and drop feature to build amazing and responsive website. It is so easy to create fantastic engaging websites in minutes with the WordPress. It has various plugins to help us out in different situation. You just name a feature or a service, you will find a plugin for the same. It becomes a lot easier ti manage the content and optimize it with the help of plugins. It also provides nice and informative admin panel for viewing the stats of our published content.

What do you dislike most about this product?

I haven't face much issues while using it, it is up to the mark. The only thing that annoys me sometimes is that there are some phishing and early level plugins available on its store which really affects the security of your website. These kinds of plugins should be removed.

What recommendations would you give to someone considering this product?

I would recommend this product if you are looking for a great CMS tool which requires less time and manual labor to build great website. If that's your requirement then must go with it.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Saves Time

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