WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

82

DAM (Digital asset management) Integration

81

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Vipul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic Website Creation tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress holds around 60% of the web market which makes it easier to find support and plugins for WordPress. There are plenty of themes and plugins available which makes the website creation process a lot easier. Its unique drag and drop features help a lot in completing tasks in less time. Other products like it in the market also have this feature but their community support is very less on the internet thus we have to remain limited to the official plugins and support only.

What is your favorite aspect of this product?

The best of it is its simplicity. I can be easily used even if you don't have professional training. It provides a drag and drops feature to make websites in less time. The best part about it is that we can also customize the layouts and elements according to our needs and can shape them accordingly. It reduces the manual labor of writing code by providing various plugins and builder options.

What do you dislike most about this product?

It requires regular updates. We can opt for the automatic updates as well but that doesn't come with the plugins. If we miss out on any updates of plugins it can lead our website to numerous vulnerabilities as here we don't have control over the code of plugins.

What recommendations would you give to someone considering this product?

I would definitely recommend this product if you want to make websites without writing much of the code and if you are looking for something where you don't have to deal with the backend. It is best product for building projects like small business websites etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jill G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Industry standard for content management

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is the leading content management software. It is used on over 450 million websites, and for most of the websites with blogs.

What is your favorite aspect of this product?

Since the software is open source, it is free, and new plugins become available frequently. This makes the software available to small, mid-sized, and big businesses alike. WordPress has hundred of free themes available. WordPress allows quite a bit of customization, if you know a bit about HTML and CSS, even though much of the customization can be done by "drag and drop" tools. You can opt to purchase reasonably-prices themes and plugins as well.

What do you dislike most about this product?

If you install too many plugins, you can "break" your theme customization.

What recommendations would you give to someone considering this product?

Try out several themes before you settle upon your final design. If you want to do a lot of customization, purchase a pro theme and/or hire a professional to help you! Do not install too many plugins, but consider a few key ones instead. If you plan to have lots of content and a blog vs. static web pages, consider a media library plugin. Also consider how you will build your site--using the WordPress Editor or another tool like Elementor.

Pros

  • Reliable
  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate

Carol E.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Save a tonne of effort and time

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com, the greatest alternative for a blogging platform, includes fantastic and plenty of layouts and tools to help our blog succeed. The primary factor behind my affection for it is that it offers a wider range of functionality than other content marketing alternatives. It allows us to incorporate plugins for any kind of prerequisite we might have.

What is your favorite aspect of this product?

The fact that it offers more advanced options to build and post our blog while still being extremely effective and modestly priced throughout the board is only one of the many reasons to adore it. The greatest part is that it is extremely customizable, allowing us to make the required adjustments to suit our particular requirements. WordPress.com gives us all the resources we require to effectively manage our content marketing.

What do you dislike most about this product?

It is not very user-friendly for beginners–despite WordPress.com being more user-friendly for beginners than other systems, you must still master some coding to get the most benefit from it. In terms of design, WordPress.com resembles a "website builder" more.

What recommendations would you give to someone considering this product?

Overall, WordPress.com is ideal. It is a fantastic tool for starting and maintaining a blogging site, and it is also cost-effective because it offers numerous free templates that you can use to create your website for nothing, as well as some more sophisticated features and templates that are available for a fair charge.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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