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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

477 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative

7% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Content Creation

Content Campaign Management

Content Storage

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Ahmed A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Your Ticket to Professional Website.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides a powerful suite of tools that allow us to customize and manage the website, WordPress.com is designed to be easy to use with an intuitive UI, The integrated SEO system allows us to improve the visibility of the website in search engine results and the range of hosting options gives us the ability to choose the plan that best suits our needs.

What is your favorite aspect of this product?

Our favorite aspect of WordPress.com is its comprehensive set of features and tools, Customization, UI, integrated SEO, The hosting options available, All of those features make WordPress.com a great choice for our company.

What do you dislike most about this product?

The one thing we dislike most about WordPress.com is its lack of integration with 3-ed. party applications.

What recommendations would you give to someone considering this product?

We would highly recommend WordPress.com to anyone considering building a website or blog, WordPress.com is a powerful and flexible platform that provides a comprehensive set of features and tools that allow you to customize and manage websites/blogs to meet your specific needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arnaldo B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Brilliant service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main difference between WordPress.com and other similar platforms is that WordPress.com offers a lot of functionality and tools to help users manage their content. This includes an intuitive interface, a visual content editor, a wide selection of tools and templates to help users customize their content, and a wide variety of apps and plugins that allow users to optimize their content for search engines. In addition, WordPress.com is also a completely free platform that does not require any additional downloads or anything like that, unless you want to do a local backup

What is your favorite aspect of this product?

What I like best about WordPress.com is the ease of use. It is a very intuitive platform with a wide variety of tools and options to customize your website.This allows anyone to create a professional website without having any programming knowledge. In addition, there are many free themes and plugins that you can use to give your website a unique touch. additionally, WordPress.com offers excellent customer support to help you with any questions or issues you may have. There is also an active community of WordPress users who are always willing to help you out and share tips...

What do you dislike most about this product?

One drawback I noticed with WordPress.com is that users don't have access to the database and have no control over hosting. This means that users are limited to WordPress.com preset hosting resources, which means your website may not be able to keep up with growing demand. This can be a significant problem for websites that receive a high volume of traffic. Also, users do not have access to advanced management tools such as database optimization or cache settings. This means that users cannot make advanced changes to improve the performance of your website

What recommendations would you give to someone considering this product?

I would recommend WordPress.com because it is an easy-to-use blogging platform and CMS with a wide variety of tools to help create and manage content online. It is a reliable website hosting solution that offers a wide range of features and tools to help users create and manage professional websites without having to learn html, css or JavaScript. Plus, it's free, and it offers a wide variety of themes and plugins to help users customize their website

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Beverly W.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

WordPress.com Has Fantastic Features

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is affordable to use when building quality websites. We do not have to break the bank to build a website using WordPress.com, which differentiates it from other similar products.

What is your favorite aspect of this product?

I like everything about WordPress.com. The features of WordPress.com has been working effectively for us. I am impressed by the support team of WordPress.com.

What do you dislike most about this product?

WordPress.com works so well for us. All the features of WordPress.com has been fantastic. WordPress.com is flawless.

What recommendations would you give to someone considering this product?

WordPress.com is the most affordable tool you need to consider for building websites. I highly recommend WordPress.com.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Ahmed A.

Your Ticket to Professional Website.

Likeliness to Recommend

Pros

Arnaldo B.

Brilliant service

Likeliness to Recommend

Pros

Beverly W.

WordPress.com Has Fantastic Features

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Campaign Management

Content Storage

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support