WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple to use and good for me

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Great interface, almost anyone can pick it up and use it

What is your favorite aspect of this product?

easy to use and implement

What do you dislike most about this product?

I cannot think of anything - its fine

What recommendations would you give to someone considering this product?

Just try it, you will probably like it. Great for a beginner.

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Continually Improving Product

Patricio G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Wordpress.com differs significantly from other similar companies because it offers a much easier to use blogging and content publishing system. It offers a clean and easy to use user interface that allows users to start publishing content in a matter of minutes. In addition, Wordpress.com offers a variety of customization and content management tools that allow users to easily manage their website. It also offers a variety of themes and plugins to help users customize their website and make it stand out from the competition. Finally, Wordpress.com offers a 24/7 technical support to help users when they have problems with the website.

What is your favorite aspect of this product?

The best thing about WordPress.com is that it is undoubtedly one of the easiest blogging platforms to use. It is designed for people with no programming or web development experience. This means that you can start publishing content on your site instantly. Additionally, WordPress.com offers several free themes to choose from, as well as tools to customize your website to look exactly the way you want. There is also a paid option for those who want a more professional feature. Another plus is their excellent customer support. The WordPress.com community is very large and there are many resources to help users solve their problems...

What do you dislike most about this product?

The least favorable thing about WordPress.com currently is its limitation in terms of design customization. On WordPress.com, users may not install third-party themes or develop custom themes for their site. This means that you will have to choose between the free and premium themes that WordPress.com offers. This can be a big limitation if you are trying to create a website with a unique and custom design. There is also a limitation on which plugins you can install, as some popular plugins are not available on WordPress.com. This means that you will have to limit yourself to the plugins included in the WordPress.com library..

What recommendations would you give to someone considering this product?

My recommendation when using WordPress.com is that you first read the official documentation to understand how the site works and how you can use it to your advantage. This includes reading the user manual, learning how to manage your site, writing content, posting images, and much more. I also recommend that you research the themes, plugins, and tools available to customize your website and make it more attractive to users. This includes finding a theme that suits your needs, installing useful plugins to add new features and functionality to your site, and using optimization tools to improve your website's performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

What makes WordPress different is the versatility

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

What makes WordPress different is the versatility and freedom that it offers each of its users in the creation of each of the websites or blogs, thanks to this program we have the ability to manage and control our content in a useful way. and interactive, the tools that we have at hand with this are really useful to bring a better image of the company on the web and to manage even the marketing content to give it the focus and direction that we want, the impact that it generates in each of our clients, and the interface of this program facilitates each of these processes and projects that we want to involve the content of the company.

What is your favorite aspect of this product?

WordPress serves us as a tool for the creation of stable and informative spaces for our clients, it is thanks to each of the forms that we create like this software, clients have the possibility to admire our content in an organized way and find the function they are looking for. as fast and easy as possible, I like WordPress because it is a nice and effective solution to give better management to all my advertising and corporate content to facilitate all aspects that build customer interaction, company infrastructure and elements of a sale, all this is possible with each of the websites or blogs that we constantly create through this medium.

What do you dislike most about this product?

Unfortunately, the storage of this program represents a real problem for us, since it is clearly not a space to archive the images and other formats that we manipulate by this means, it is not possible to use the same image from a middle point, on the other hand this software It has many limitations to work with audio and video formats, it is not completely possible to implement these formats to give a better impact to the website, this is where the program can feel a little weak, it has to try to be a little more versatile in a future update.

What recommendations would you give to someone considering this product?

This program has a huge variety of functional options to optimally manage and administer all your business content on the web, through websites or blogs that will help guide all your clients to know your work, WordPress is one of the most pleasant programs with a simple interface to understand all the tools that you can use in your work, I recommend this program for the good marketing and data management that it has given me for many years in my company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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