Automattic

WordPress.com

8.8 /10

474 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2023 Emotional Footprint Champion

Latest Award, 2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Performance Enhancing
Fair
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Content Security

Translation Facilitation

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Raghu M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

More templates for websites at a cheaper cost

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress comes with a lot of themes and plugins that can be used to design websites faster and easier. They also offer free hosting for websites at the same cost compared to other tools

What is your favorite aspect of this product?

I like the software customer support of WordPress as they are more technical to all technical questions. The cost of the tool is affordable favoring even smaller businesses to use the solution

What do you dislike most about this product?

It is hard to export the website files from WordPress and plugins at times comes with security vulnerabilities that can expose website to insecurities

What recommendations would you give to someone considering this product?

WordPress is easy to use to create good looking website and I would recommend the tool

Pros

Reliable
Performance Enhancing
Efficient Service
Respectful

Mary H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great for freelancers and personal use!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's free, relatively easy to learn, really well known and trusted

What is your favorite aspect of this product?

I can add things to my portfolio quickly and easily and update in real time

What do you dislike most about this product?

It can be a little tricky to learn and is not as intuitive as I would like. My site is also not super mobile friendly

What recommendations would you give to someone considering this product?

Great for personal and freelance use, might want to use something more advance for enterprise sites

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Arunkumar R.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Best website template tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress giving lots of web templates and easy to customise our website.it's low cost tool for helping make website easy.

What is your favorite aspect of this product?

WordPress giving lots of template this will help to design website.low code concept is very interesting.

What do you dislike most about this product?

Nothing dislike in my point of view and everything is good.

What recommendations would you give to someone considering this product?

If you searching best platform for website design and development WordPress will help you.

Pros

Continually Improving Product
Reliable
Inspires Innovation
Caring

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Raghu M.

More templates for websites at a cheaper cost

Likeliness to Recommend

Pros

Mary H.

Great for freelancers and personal use!

Likeliness to Recommend

Pros

Arunkumar R.

Best website template tool

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Standard Templates

Management Interface

Social Media Integration

Analytics and Reporting

Digital Asset Management

Content Security

Translation Facilitation

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support