Wire Customer Reviews 2024 | SoftwareReviews

Wire

7.2 /10

What is Wire?

Combining secure group messaging, voice and video calls, screen-sharing, and file-sharing – Wire Pro is built for organizations that need to protect their documents, and secure their communications across teams, and with clients and partners.

Company Details

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Wire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wire.

86 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wire?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Unique Features
Client's Interest First
Over Delivered

Feature Ratings

Average 81

Instant Messaging

File Sharing Collaboration

Document Collaboration

Notifications

Granular Access Management

Voice and Video Collaboration

Search

Cross Platform Support

Task Management

Integration With Productivity Tools

Screen Sharing

Vendor Capability Ratings

Average 75

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Wire Reviews

Brian Keith A.

Role: C-Level
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2023

Loved the decentralization and encryption and fast

Likeliness to Recommend

10 /10

What differentiates Wire from other similar products?

Encryption, decentralization, archive encryption, very very fast.

What is your favorite aspect of this product?

timed messages

What do you dislike most about this product?

contacting service in switzerland. they are rude

What recommendations would you give to someone considering this product?

expect a strong product, don't expect any help

Pros

Reliable
Security Protects
Helps Innovate
Enables Productivity

Cons

Less Effective Service
Less Efficient Service
Wastes Time

Kate M.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Highly secure communication tool.

Likeliness to Recommend

8 /10

What differentiates Wire from other similar products?

It's distinct from other software because of how well it can function as a secure means of communication. Superb product that's also very easy to use.

What is your favorite aspect of this product?

Easy to install and get started with as a chat program. The user interface consists solely of texting. Self-destructing messages simplify the transfer of confidential information. Incredibly high-quality voice and video calls can be made while still remaining secure.

What do you dislike most about this product?

Wire is primarily a messaging platform. Very few third-party integrations exist. When problems arise during device synchronization, it may be necessary to perform a fresh sync using a new encryption key. It takes more time than usual to sync the conversation log.

What recommendations would you give to someone considering this product?

If you're looking for a simple, trustworthy chat program, I highly recommend this program. However, if you require extensive integration with external services or the assistance of automated bots, you may want to look elsewhere.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Jayde C.

Role: Industry Specific Role
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Encrypted Collaboration Platform!

Likeliness to Recommend

8 /10

What differentiates Wire from other similar products?

The best part about Wire Pro is that we do not have to search for the media contacts as they did their job efficiently and provide us with top and most related media contacts. It is a great example of well-developed security messaging as our communication and chats are end-to-end encrypted and we do not have to worry about security issues. The security system does not drag down and is easy to use. Their UI system is very efficient and well developed.

What is your favorite aspect of this product?

Wire Pro is time-efficient as it really helps us to save our time as provides us with all the necessary tools on one platform. They provide us with great audio and video quality and the message is conveyed clearly to our colleagues and clients.

What do you dislike most about this product?

What we dislike about Wire Pro is that they only allow a limited number of calls on a video call and we cannot add many members to the call according to our choice. The app sometimes takes a lot of space and sometimes slows down the software. There must be larger group options for our teams. They must allow us to consolidate all the comments on any post on one platform.

What recommendations would you give to someone considering this product?

Wire Pro is recommended because they provide us with great end-to-end encryption and the security provided by them is great.

Pros

Efficient Service
Caring
Fair
Continually Improving Product

Wire

What is Wire?

Company Details

Need Assistance?

Wire Ratings

86 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Wire?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Notifications Tool alerts business of an application generated event.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Wire Reviews

Brian Keith A.

Loved the decentralization and encryption and fast

Likeliness to Recommend

Pros

Cons

Kate M.

Highly secure communication tool.

Likeliness to Recommend

Pros

Jayde C.

Best Encrypted Collaboration Platform!

Likeliness to Recommend

Pros

Feature Ratings

Instant Messaging

File Sharing Collaboration

Document Collaboration

Notifications

Granular Access Management

Voice and Video Collaboration

Search

Cross Platform Support

Task Management

Integration With Productivity Tools

Screen Sharing

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization