What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Get AssistanceWhatfix Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
78 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Analysis and Survey Function
API Framework
Data Integrity
Data Warehousing
Marketing Analytics
Data Management
Audience Segmentation
Analytics and Reporting
Mobile Functionality
Conversion Analysis
Device and Browser Analytics
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
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Whatfix Reviews
Sudipta M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Great features, easy to learn and use.
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Great UI/UX features, easy navigation, and easy to learn and use the product.
What is your favorite aspect of this product?
Great customer support team that helped me to learn about the product.
What do you dislike most about this product?
Nothing so far.
What recommendations would you give to someone considering this product?
The customer support team can provide customization in the features that could greatly benefit their clients. So, do not lose the opportunity to add customizations to the features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Dec 2023
Easy to use, great customer support.
Likeliness to Recommend
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Includes Product Enhancements