vtiger

Vtiger One

8.1 /10

What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business.

Company Details

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Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

14% Neutral

83% Positive

Pros

Client Friendly Policies
Transparent
Trustworthy
Altruistic

Feature Ratings

Average 82

Sales Management

Account and Contact Management

Lead Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Vtiger One Reviews

Fabio A.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Andrew W.

Role: C-Level
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Feature rich and reliable

Likeliness to Recommend

10 /10

What differentiates Vtiger One from other similar products?

For us it was inexpensive to get started, to learn, and to implement. Then as we grew, Vtiger offered a growth path and the functionality we needed as a small business to leverage a powerful system.

What is your favorite aspect of this product?

Even though we are small, we still can use just what we need, and that gives us the appearance of being a bigger organization.

What do you dislike most about this product?

Not much, except that it is probably way more than we can utilize.

What recommendations would you give to someone considering this product?

If you want to run your small company properly, you need proper CRM and Vtiger is a great product with all the features you could need. If you are a medium or large company, this product is full featured and you will love the design and useability of this system.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Brian R.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Great product but has some bugs

Likeliness to Recommend

7 /10

What differentiates Vtiger One from other similar products?

Free plan available

What is your favorite aspect of this product?

Sales Dashboard

What do you dislike most about this product?

Technical support was not able to solve my issue and I will not be able to continue using the software.

What recommendations would you give to someone considering this product?

Don't use it if you have iphone.

Pros

Unique Features
Inspires Innovation
Includes Product Enhancements
Friendly Negotiation

Cons

Less Efficient Service
Less Effective Service
Less Caring

Vtiger One

What is Vtiger One?

Company Details

Need Assistance?

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Vtiger One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vtiger One Reviews

Fabio A.

Likeliness to Recommend

Pros

Andrew W.

Feature rich and reliable

Likeliness to Recommend

Pros

Brian R.

Great product but has some bugs

Likeliness to Recommend

Pros

Cons

Most Popular Vtiger One Comparisons

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1
Since last award

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Since last award

Feature Ratings

Sales Management

Account and Contact Management

Lead Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration