vtiger

Vtiger One

8.1 /10

What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business.

Company Details

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Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

14% Neutral

83% Positive

Pros

Client Friendly Policies
Transparent
Trustworthy
Altruistic

Feature Ratings

Average 82

Sales Management

Account and Contact Management

Lead Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Vtiger One Reviews

Role: Operations
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Lots of options, too many work arounds.

Likeliness to Recommend

6 /10

Pros

Respectful
Client Friendly Policies
Altruistic
Continually Improving Product

Cons

Less Effective Service
Inhibits Innovation
Security Frustrates

Michelle W.

Role: Finance
Industry: Manufacturing
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2022

Vtiger is a great starter CRM

Likeliness to Recommend

8 /10

What differentiates Vtiger One from other similar products?

Vtiger is a great starter program but has some difficulties later on as growth happens. Vtiger is limited in some reporting features and functionality of integration with accounting softwares that are commonly used.

What is your favorite aspect of this product?

Many ways to customize fields & drop down menus to capture different demographic information.

What do you dislike most about this product?

As a user for many years I've always found it annoying that the search feature for customers and organizations isn't more intuitive. Such as if the customer's name is Daniel Smith and I search Dan Smith, because that's the name given to me. The profile doesn't show up. Another gripe I have is that documents uploaded to individuals under an organization profile, like a PO, do not show up in the organization profile. I have to search each individual invoice and sales order to see where the document may have been uploaded to the customer profile. If that contact ever leaves the company it can make for a very lengthy search process.

What recommendations would you give to someone considering this product?

We sometimes have to suspend customer/organization profiles. If we suspend the organization that information doesn't move across to the contacts under that profile. So sometimes we end up sending out orders to customers that should have been suspended. The fact we can invoice from the CRM but can't have actual credits on the account make it difficult for anyone not in our accounting software to see the customer credits. A lot of time is wasted searching this information.

Pros

Respectful
Efficient Service
Caring
Saves Time

Cons

Less Effective Service

Paulo V.

Role: Sales Marketing
Industry: Energy
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2022

Meets our expectation

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Ease of customization

What do you dislike most about this product?

Should have a training in Portuguese

What recommendations would you give to someone considering this product?

If you need to use many features provided by VTIGER, request training in your local language.

Pros

Continually Improving Product
Enables Productivity
Respectful
Helps Innovate

Vtiger One

What is Vtiger One?

Company Details

Need Assistance?

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Vtiger One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vtiger One Reviews

Lots of options, too many work arounds.

Likeliness to Recommend

Pros

Cons

Michelle W.

Vtiger is a great starter CRM

Likeliness to Recommend

Pros

Cons

Paulo V.

Meets our expectation

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Account and Contact Management

Lead Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Mobile

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration