Vonage

Vonage APIs

5.9 /10

What is Vonage APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

Company Details

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Vonage APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage APIs.

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage APIs?

6% Negative

39% Neutral

55% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Leverages Incumbent Status
Vendor's Interest First

Feature Ratings

Average 68

Code Libraries

Integration APIs

Cloud Integration

Software Development Kit

AI Engine for CPaaS

Drag and Drop User Interface

MMS API

Communication APIs

Online Cloud Platform

WebRTC-based Calling

Vendor Capability Ratings

Average 70

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vonage APIs Reviews

Johannes S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

A bit confusing to set up, but very reliable

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

Pricing and customization options

What is your favorite aspect of this product?

On-demand pricing without lock-in mechanisms

What do you dislike most about this product?

The effort of integration and quality of documentation.

What recommendations would you give to someone considering this product?

Run a trial integration if possible.

Pros

Reliable
Effective Service
Performance Enhancing
Enables Productivity

Nigel H.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Vonage is OK, Expensive, Hidden charges

Likeliness to Recommend

8 /10

What differentiates Vonage APIs from other similar products?

Vonage has a Software development kit for the SMS sending. This kit helps improve speed of deliverability. We only used SMS features.

What is your favorite aspect of this product?

Vonage has many products from SMS/Call management. We only used SMS. The SMS was great when it worked.

What do you dislike most about this product?

But we had big issues trying to get the SMS delivery to be 100%. We always had failures and it took days for the service department to fix. They don't document any design issues you should know. Issues like Carrier line limits, or limits per day, or blocking by the carriers, or SMS sending limits per second, throttling by carriers, Carriers will check for key words in the SMS and if they see them they will block. Vonage ALWAYS pushed to move from Long number to Toll Free to Short Codes. We found that following their recommendation resulted in more issues and our realization that we were the testers.

What recommendations would you give to someone considering this product?

Use SMS and buy lots of lines because you have to distribute your SMS load over all of the lines. You will be blocked if you exceed 250 chars/day/line. Long numbers work best, ignore what Vonage says(money grab if you listen to them). Long numbers are cheaper and simple and always work. Short Code/Toll free numbers are blocked by some carriers.

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Cons

Under Delivered
Slower Product Innovation
Commodity Features

Alex L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Super easy APIs and worldwide SMS support.

Likeliness to Recommend

9 /10

What differentiates Vonage APIs from other similar products?

APIs are all RESTful and very easy to use. Admin panel works quickly and instantly. Worldwide SMS support is nice, though pricing is always inching upwards.

What is your favorite aspect of this product?

Easy to use APIs.

What do you dislike most about this product?

Costs inching always upwards. They started as a very cost effective solution, but the SMS rates have been increasing over the last five years or so.

What recommendations would you give to someone considering this product?

If you need to send SMS messages programmatically, this is your best option.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered

Vonage APIs

What is Vonage APIs?

Company Details

Need Assistance?

Vonage APIs Ratings

81 Likeliness to Recommend

86 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+45 Net Emotional Footprint

How much do users love Vonage APIs?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Code Libraries Provides a library of code samples to build out a customized platform.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

MMS API API for sending and receiving multimedia formats.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vonage APIs Reviews

Johannes S.

A bit confusing to set up, but very reliable

Likeliness to Recommend

Pros

Nigel H.

Vonage is OK, Expensive, Hidden charges

Likeliness to Recommend

Pros

Cons

Alex L.

Super easy APIs and worldwide SMS support.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Code Libraries

Integration APIs

Cloud Integration

Software Development Kit

AI Engine for CPaaS

Drag and Drop User Interface

MMS API

Communication APIs

Online Cloud Platform

WebRTC-based Calling

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement