What is Userpilot?
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userpilot?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Help Screens
Content Creation
Contextual Guidance
Process Flows
Lightweight Automation
Dashboard
Content Management
Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Userpilot Reviews
Lidija E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Great usability and well-thought-out features
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Opportunities to customize pop-up message design well, ease of use. has great segmentation and targeting opportunities for messages/NPS survey and other features (including by behaviour - tracked by Userpilot or by custom data that you can pass to Userpilot).
What is your favorite aspect of this product?
Targeting and segmentation features, opportunity to make your custom triggers, easy dashboards.
What do you dislike most about this product?
NPS survey tool is a great addition and is better than many out there - customisable and includes quite smart audience targeting/repeat settings but, unfortunately, allows you to make only 1 flow. So if you're looking to set up several surveys like this - relationship NPS and transactional NPS etc., it will not be possible.
What recommendations would you give to someone considering this product?
It's a great tool for guiding your customers, showing appropriate messages to appropriate people at the appropriate time but may not have all the features you need (e.g. surveying is not a very strong part). Carefully check the features against all your UX needs before committing :)
Pros
- Reliable
- Trustworthy
- Saves Time
- Respectful
Melanie Z.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Their learning curve is not that steep as other products. Although it's pricey, it is a bit cheaper than other products. They reply to questions and technical issues quite fast, and their cs team is quite friendly.
What is your favorite aspect of this product?
Its intuitivity
What do you dislike most about this product?
That sometimes it had random bugs that affected the user experience of our product
What recommendations would you give to someone considering this product?
If you need to show the value to C level or business areas, I really recommend using experiments, so that you can prove a point to how this tool can help your users and monetization too.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Justin P.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Modern Solution; Easy to Implement and Manage
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Userpilot's implementation was very easy. I was up & running in a matter of hours. Very little IT support is needed. Content creation is simple yet effective, and provide flexible solutions to displaying different types of content. We considered about 5 different solutions, and Userpilot was by far the standout both on functionality as well as price.
What is your favorite aspect of this product?
The Chrome extension for building content. I don't have to keep switching screens/browser windows to view as I build.
What do you dislike most about this product?
I do have to go in every so often and audit my flows, because I notice they do become unattached from their display points. However, that could be our app and not Userpilot's fault. I've never really investigated fully because it takes me just a few clicks to get the flow attached again.
What recommendations would you give to someone considering this product?
Ask for a free trial. I created my first few flows during the trial and that sold me. Ease of use with literally no training beyond the sales demo.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
