What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
81 Likeliness to Recommend
98 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+65 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Trustworthy
Cons
- Under Delivered
- Wastes Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Capture Physical
Rate Policies
Time Capture Virtual
Attendance Management and Policies
Shift Management
Workforce Scheduling
Labor Costing and Splitting
Workforce Dashboards and Reporting
Absence Management
Staffing
Workforce Planning and Forecasting
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Also Featured in...
Payroll
Score 8.5
View UKG Pro in this category (opens in a new tab)
Human Capital Management - Enterprise
Score 8.4
View UKG Pro in this category (opens in a new tab)
Talent Management
Score 7.7
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.3
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Jason C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Increase work performance with UKG Pro.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Costs, ease of use, high level support, security, automation, optimization of internal processes and customization to meet specific needs.
What is your favorite aspect of this product?
The speed with which it can be used and implemented, compatibility to share information between systems, plugins and specialized technical support.
What do you dislike most about this product?
It is tedious to sync with other additional software.
What recommendations would you give to someone considering this product?
Workflows, intuitive layout, and even the way data is presented are significantly simplified.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
Mike S.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Apr 2023
Easy to use, handles our payroll needs well
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It just does the job it's asked to do without a bunch of technical constraints.
What is your favorite aspect of this product?
It has cut down our payroll issues dramatically.
What do you dislike most about this product?
It is a bit pricey, but you can't always have the cheapest software doing fancy things.
What recommendations would you give to someone considering this product?
Do your diligence and make sure the software will fit the needs of your company.
Pros
- Trustworthy
- Saves Time
- Transparent
- Friendly Negotiation
Scott D. M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
UKG Pro Features Empower Employees w.Self-Service
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro offers a one-stop shop for benefits administration and payroll needs.
What is your favorite aspect of this product?
I like that I can adjust Payroll settings without having to go through HR department.
What do you dislike most about this product?
The UKG user interface could be more polished and looks a bit outdated.
What recommendations would you give to someone considering this product?
UKG Pro users should know that the log-in page does not work with certain web browsers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing