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UKG

UKG Pro

Composite Score

8.3 /10

CX Score

8.4 /10

141 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

5% Neutral

88% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 78

Analytics and Reporting

Payroll Administration

Direct Deposit

Benefits Calculation

Time and Attendance

Compensation Management

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Third Party System Integration

Taxation Deduction

Vendor Capability Ratings

Average 75

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Also Featured in...

Human Capital Management - Enterprise

Score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.5

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.5

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro Reviews

Pablo Rafael P.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

"Comprehensive, but complex solution."

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro differentiates itself with its robust employee experience focus, advanced analytics capabilities, and comprehensive integration of HR, payroll, and talent management functionalities.

What is your favorite aspect of this product?

My favorite aspect of UKG Pro is its employee engagement features, which promote a positive workplace culture through tools for feedback, recognition, and communication.

What do you dislike most about this product?

The main downside of UKG Pro is its complexity; the extensive features can lead to a steep learning curve for new users.

What recommendations would you give to someone considering this product?

Assess Needs Thoroughly: Before implementation, evaluate your organization's specific HR and payroll needs to ensure UKG Pro is the right fit. Leverage Customization Options: Take advantage of UKG Pro’s customizable features to tailor the system to your organization's unique processes and workflows. Utilize Analytics Features: Explore the advanced analytics capabilities to gain insights into workforce trends, which can inform better decision-making.

Pros

Reliable
Client Friendly Policies
Fair
Altruistic

Cons

Wastes Time

swapnil s.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Confusing product market has

Likeliness to Recommend

5 /10

What differentiates UKG Pro from other similar products?

I personally like Bamboo Hr more because it was quite easy tool in comparison to confusing UKG portal

What is your favorite aspect of this product?

Just that they have added shortcut feature on left side of the dashboard

What do you dislike most about this product?

The user interface i feel lost when i want to apply leaves

What recommendations would you give to someone considering this product?

Go for bamboo Hr much better than UKG portal.UKG confuses me

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Cons

Less Efficient Service

Shannon (.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

You won't regret it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.

What is your favorite aspect of this product?

Reporting and ease of use.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

UKG Pro Ratings

86 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Produce payroll registers, tax liability summaries, labor cost reports, journal entries, and audit trail documentation.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

Pablo Rafael P.

"Comprehensive, but complex solution."

Likeliness to Recommend

Pros

Cons

swapnil s.

Confusing product market has

Likeliness to Recommend

Pros

Cons

Shannon (.

You won't regret it!

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Payroll Administration

Direct Deposit

Benefits Calculation

Time and Attendance

Compensation Management

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Third Party System Integration

Taxation Deduction

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration