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UKG

UKG Pro

Composite Score

8.1 /10

CX Score

8.2 /10

133 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative

6% Neutral

86% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Self Service Portal

Direct Deposit

Time and Attendance

Benefits Calculation

HR Systems Interface

Tax Form Preparation

Taxation Deduction

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

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Workforce Management - Enterprise

Score 8.2

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Talent Management

Score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.6

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro Reviews

Alisha M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

UKG Robust Features, Complex Implementation

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro differentiates itself through robust global compliance tools and seamless integration capabilities. Its intuitive interface and mobile-first design empower employees and managers alike, making it ideal for companies seeking scalable, user-friendly HR solutions

What is your favorite aspect of this product?

UKG Pro is its strong emphasis on employee experience combined with powerful AI-driven insights. The platform’s personalized workflows and intuitive interface make managing talent, payroll, and HR seamless. It helps organizations engage employees effectively while providing leaders with data to make smarter, more strategic workforce decisions.

What do you dislike most about this product?

The most frustrating part of UKG Pro is its complex setup and customization, which can be time-consuming and require expert support. Some users find the learning curve steep, especially for smaller teams without dedicated HR tech resources, slowing initial adoption and impacting early productivity.

What recommendations would you give to someone considering this product?

considering UKG Pro, be prepared for an initial investment in training and setup to fully leverage its capabilities. Engage with experienced implementation partners to tailor the system to your needs. Focus on change management to ease adoption and maximize employee engagement. Its strength lies in scalability and employee experience, so align it with your long-term HR goals.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Ripudaman K.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Best HCM solution with payroll & HR capabilities.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It is different from other platform due to its strong payroll functionality, employee engagement tools, and excellent customer support.

What is your favorite aspect of this product?

Its user-friendly payroll and benefits management features are my favorite aspects of this platform.

What do you dislike most about this product?

The reporting and analytics features could be more flexible and intuitive.

What recommendations would you give to someone considering this product?

Clearly define your payroll and HR workflows in advance to take full advantage of its automation and employee engagement features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Rahul S.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

It handles our complex union rules.

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

We have many employees who are part of a union, and they have very complex rules for pay and scheduling. Ukg pro is one of the few systems that can handle this complexity.

What is your favorite aspect of this product?

I love that the system can automatically calculate the correct pay for overtime based on our union agreements. This saves us from so many manual calculations and potential mistakes.

What do you dislike most about this product?

Setting up all the union rules in the system was a very long and difficult project.

What recommendations would you give to someone considering this product?

If you have union employees, you need a powerful system like this.

Pros

Helps Innovate
Inspires Innovation
Saves Time
Client Friendly Policies

Cons

Less Productive

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

UKG Pro Ratings

85 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

Alisha M.

UKG Robust Features, Complex Implementation

Likeliness to Recommend

Pros

Ripudaman K.

Best HCM solution with payroll & HR capabilities.

Likeliness to Recommend

Pros

Rahul S.

It handles our complex union rules.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Self Service Portal

Direct Deposit

Time and Attendance

Benefits Calculation

HR Systems Interface

Tax Form Preparation

Taxation Deduction

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization