What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Direct Deposit
Benefits Calculation
Self Service Portal
HR Systems Interface
Compensation Management
Taxation Deduction
Tax Form Preparation
Time and Attendance
Retirement Plan Tracking
Vacation and Leave Tracking
Accounting Systems Interface
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Also Featured in...
Human Capital Management - Enterprise
Score 8.4
View UKG Pro in this category (opens in a new tab)
Talent Management
Score 7.7
View UKG Pro in this category (opens in a new tab)
Workforce Management - Enterprise
Score 7.7
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.3
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Carol E.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
The most effective way to boost our work
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
To help our leaders make important decisions that will affect our organization, I have learned about and created some amazing reports and dashboards. It greatly aids us in producing more accurate and timely work. It offers new, simple ways to complete tasks more quickly and efficiently.
What is your favorite aspect of this product?
We can find anything we require at UKG. Using several platforms for learning, performance management, payroll, benefits, and other functions is not a concern for us. Everything is there. It is surprising how much time was saved by the integration with other partners and carriers. The system is user-friendly and our data is now more secure than before.
What do you dislike most about this product?
There isn't anything serious about the app that I detest. If I had to choose just one thing, I guess it would be how easily it interfaces with my other programs. Although such a system does not yet exist, it would be wonderful to establish an all-inclusive one.
What recommendations would you give to someone considering this product?
Increase your attention to process flows and areas that require HR processes. Additionally, pay attention to consolidated pricing rather than piecemeal pricing for each bundle, which significantly raises the cost when compared to competing HRIS systems. I urge everyone to use it because it is the best tool we have ever used.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Catherine J.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
It offers options and solutions to satisfy us
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
PTO tracking and offering all benefit options in one database are both beneficial. It facilitates access to a wealth of employee data and guarantees the accuracy of organizational data. It has excellent payroll, core HR, and training features. Compared to the other working tool, it was significantly superior.
What is your favorite aspect of this product?
We utilize UKG since it is a very helpful tool. It values consumer input and suggestions, and it releases new features on a regular basis. That gives me comfort as a customer. Many of these capabilities can also be enabled or disabled by consumers, allowing us to roll them out gradually based on what is best for our business.
What do you dislike most about this product?
Because not all capabilities are accessible through the Web interface, managers must use a "Back Office" application to carry out some activities. It is not difficult to use or access, but in order to properly operate UKG Pro, one needs to become familiar with this additional system. It annoys me occasionally as a result of this flaw.
What recommendations would you give to someone considering this product?
Beyond its Core offering, UKG Pro offers features/modules that may be added at any time, creating a type of a-la-carte option where new clients can automate as few or as many business processes as they need. I urge you to do this.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Rui A.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
To minimize manual processes.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.
What is your favorite aspect of this product?
I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.
What do you dislike most about this product?
UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.
What recommendations would you give to someone considering this product?
To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing