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UKG

UKG Pro

Composite Score

8.3 /10

CX Score

8.4 /10

141 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

5% Neutral

88% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 78

Analytics and Reporting

Payroll Administration

Direct Deposit

Benefits Calculation

Time and Attendance

Compensation Management

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Third Party System Integration

Taxation Deduction

Vendor Capability Ratings

Average 75

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Also Featured in...

Human Capital Management - Enterprise

Score 8.3

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Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.5

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Videos

UKG Pro Reviews

Mary F.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Great solution for a mobile workforce!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Breadth of features.

What is your favorite aspect of this product?

Life Events and Open Enrollment

What do you dislike most about this product?

The way PTO is handled.

What recommendations would you give to someone considering this product?

It is a great product that has the ablitiy to grow with your company.

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Cons

Under Delivered

Raelene G.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Great customer service and great product!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Training, reporting, functionality

What is your favorite aspect of this product?

Business Intelligence reporting

What do you dislike most about this product?

The time system and lack of scheduling system for nursing 24/7 environment

What recommendations would you give to someone considering this product?

Understand the implementation process and have a core, knowledgeable team at your company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Damon N.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Lots of capabilities it does it all.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It has so many capabilities.

What is your favorite aspect of this product?

Always something new.

What do you dislike most about this product?

Hard to learn new things especially BI

What recommendations would you give to someone considering this product?

Make sure you need something this big.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Under Delivered

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

UKG Pro Ratings

86 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Produce payroll registers, tax liability summaries, labor cost reports, journal entries, and audit trail documentation.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

Mary F.

Great solution for a mobile workforce!

Likeliness to Recommend

Pros

Cons

Raelene G.

Great customer service and great product!

Likeliness to Recommend

Pros

Damon N.

Lots of capabilities it does it all.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Analytics and Reporting

Payroll Administration

Direct Deposit

Benefits Calculation

Time and Attendance

Compensation Management

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Third Party System Integration

Taxation Deduction

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration