UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Direct Deposit

81

Self Service Portal

81

Time and Attendance

79

Benefits Calculation

78

HR Systems Interface

76

Tax Form Preparation

76

Taxation Deduction

76

Retirement Plan Tracking

75

Compensation Management

75

Vacation and Leave Tracking

74

Accounting Systems Interface

73

Vendor Capability Ratings

Average 73

Breadth of Features

77

Availability and Quality of Training

77

Business Value Created

75

Product Strategy and Rate of Improvement

74

Ease of IT Administration

73

Vendor Support

72

Ease of Data Integration

72

Quality of Features

71

Usability and Intuitiveness

71

Ease of Implementation

71

Ease of Customization

70

UKG Pro Reviews

Beau B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A wonderful and comprehensive solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Others could not similarly tailor the system to our specific requirements. Their payroll process was inefficient and time-consuming, and we had various tax concerns with payroll. The reporting and analytics capabilities were limited. UKG Pro is an excellent solution for our businesses.

What is your favorite aspect of this product?

All employees have access to a database, which includes a directory, as well as an easy portal for time clock administration, benefits, file sharing, and training. I enjoyed how simple and convenient it was to use this app on my phone to clock in every day. Through here, I was able to request time off, sick days, and holiday compensation. I didn't have to go to my director.

What do you dislike most about this product?

I dislike the inability to give several company codes to an employee who may be paid differently in separate company codes, but this affects a small number of employees and there is a workaround. Aside from that, I don't have many, if any, cons for this software.

What recommendations would you give to someone considering this product?

I recommend this tool to every organization. UKG is user-friendly and covers all of our departments' processes. The customer service is excellent and prompt. Overall, we've saved a lot of paper and gained a lot of efficiencies by minimizing manual operations. Our decision was based primarily on the cost and level of customer service given.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Dayanna A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

All in one solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The Other system was not interconnected, requiring us to enter redundant data, and it only provided payroll services, and it was more expensive than UKG Pro. UKG Pro delivered the greatest solution to fit our unique demands and the best overall value; also, customer service and training were significantly greater than what other vendors offered.

What is your favorite aspect of this product?

We've discovered some optimized payroll business methods, as well as within Onboarding. Overall, my experience with this software and company has been positive. When I need to, I can easily clock in and leave. It has a handy toolbar that names everything. Great features for communicating with all staff about anything. Customization and the capacity to add our own fields are highly valued features.

What do you dislike most about this product?

The major disadvantage of the software, in my opinion, is that the mobile app lacks some functionality that the PC software has. Some functionalities that I regularly have access to are not available on the mobile app. More training sources, at the very least, could be valuable to the BI functionality.

What recommendations would you give to someone considering this product?

UKG is advantageous to our organization, and if you are willing to put in the effort up front, you can make things work in your favor. It is simple to use if you understand the system. It does, however, necessitate some initial effort. I love the capacity to manage employee information and benefits, as well as the time management program.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Alessandro F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent HR software

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG is more extensive than other software, allowing better management in large companies.

What is your favorite aspect of this product?

UKG has been of support to our employees and company, since it offers us all the necessary tools and the best thing is that everything is within a software; Employee information, when entering the company, and editing their data as time goes by, inspections, error correction, payroll, working hours, entry and exit, among others that make us choose UKG.

What do you dislike most about this product?

It is not that I dislike it, but that the prices are somewhat high, but I understand that it is worth it.

What recommendations would you give to someone considering this product?

The fact that employees have access to company information, such as holidays, hours and days off, makes it more efficient. In addition, its breadth allows us to handle files of any size.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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