Toast Inc.

Toast POS

7.9 /10

14 Reviews Write a Review

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What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details

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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

13 Top Rated Features

2023

Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 88

Mobile Capabilities

Multiple Venue Property Concept Support

Payment Processing

PCI Compliance

Check Settlement Types

Integrations

Advanced Reporting Analytics

Workforce Management

Advanced Compliance & Statutory

Kitchen Course Management

Off Line Operations

Vendor Capability Ratings

Average 84

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Toast POS Reviews

Jesse M.

Role: Human Resources
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great hardware and software POS is friendly

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

The platform easy to use

What is your favorite aspect of this product?

Hardware lasts for ever

What do you dislike most about this product?

Dont offer new products

What recommendations would you give to someone considering this product?

Give it a try and you will love it

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Fernanda A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Essential for your business, but can use better fe

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

Ease of use. Availability at restaurants. Employees have experience with ir

What is your favorite aspect of this product?

The ease of use. Ability to send tickets to any printer.

What do you dislike most about this product?

Features aren't nicely displayed, hard to figure out at first

What recommendations would you give to someone considering this product?

Take user reviews into account

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lukas D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

maybe it will still work just fine

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

We've seen an increase in volume and an increase in efficiency, which is obviously a great return. The charge-per-ship capabilities increased the charge-per-ship revenue for us by 600%. These are 2 important features that have been game changers for us. this is the best software that has the. The software is so outdated it's like going back 30 years. Terrible, clumsy, slow and pathetically behind, but I've already taken care of logistics and financing in other organizations. It's just that furniture as a whole is a fraud and exploits customers and STORIS exploits companies.

What is your favorite aspect of this product?

It is definitely profitable and affordable for all small and medium businesses. Easy to use: It is very easy to use, even for professionals without technical knowledge. Initial integration: It was very simple and fast. Customization: Create your website the way you want. Customer service: Both sales and technical support.

What do you dislike most about this product?

Too many individual apps that require additional monthly subscription fees. The software is buggy and support will just tell you to clear cache/cookies instead of solving the problem.

What recommendations would you give to someone considering this product?

I recommend it as The software is cheap, they give us a free trial for more than 3 months, which is wonderful to play with the software and we decided that it is the best for our needs. 2) Other eCommerce software doesn't offer many customization options, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer support is wonderful and you can expect a quick response almost every time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Toast POS

What is Toast POS?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Toast POS Ratings

94 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Toast POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Payment Processing Includes credit card processing, debit card processing, and payment verification.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Toast POS Reviews

Jesse M.

Great hardware and software POS is friendly

Likeliness to Recommend

Pros

Fernanda A.

Essential for your business, but can use better fe

Likeliness to Recommend

Pros

Lukas D.

maybe it will still work just fine

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Mobile Capabilities

Multiple Venue Property Concept Support

Payment Processing

PCI Compliance

Check Settlement Types

Integrations

Advanced Reporting Analytics

Workforce Management

Advanced Compliance & Statutory

Kitchen Course Management

Off Line Operations

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support