What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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94 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobile Capabilities
Multiple Venue Property Concept Support
Payment Processing
PCI Compliance
Check Settlement Types
Integrations
Advanced Reporting Analytics
Workforce Management
Advanced Compliance & Statutory
Kitchen Course Management
Off Line Operations
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Toast POS Reviews
Alfredo S.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted May 2023
Super easy to use and understand.
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The portability on some of their systems.
What is your favorite aspect of this product?
The ease of use on the machines.
What do you dislike most about this product?
Sometimes it would lag but not all of the time.
What recommendations would you give to someone considering this product?
Try it out, it's a fun product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sarah M.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
User Friendly and great tool to manage checks
Likeliness to Recommend
What differentiates Toast POS from other similar products?
It is user friendly, incorporates hand helps and very efficient
What is your favorite aspect of this product?
I appreciate how easy it is to split tabs, and take multiple payments.
What do you dislike most about this product?
It frequently crashes or restarts without notice
What recommendations would you give to someone considering this product?
I recommend for a high volume bar or restaurant with a large staff.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Acts with Integrity
Joshua F.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2023
“Great Product, highly versatile”
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The universal plug if you will. They have the ability to integrate with a wide range of products so you can utilize the tools you prefer. They are also constantly developing and updating software so your software is always up to date. You can also use their software on any android device. The product team is also very innovative and receptive to feedback. The way that their product specialists work is that they come up with their own ideas pitch it and develop new products on their own and have to demonstrate value so they are always cutting edge
What is your favorite aspect of this product?
The ability to integrate multiple platforms and monitor guest experience
What do you dislike most about this product?
Sometimes in efforts to be PCI compliant they go to far with restrictions that are unnecessary
What recommendations would you give to someone considering this product?
Have an open mind, don’t expect it to be just like your last POS. Also take the time to understand the entire structure of the product. Use the resources they provide. The software has so many capabilities so take the time to learn and understand what you are using. Don’t call customer care until you have a basic understanding of your issue; because of the immense capabilities it is easier for them to help you if you tell them the area in which you have issues. Just like you wouldn’t go to a mechanic with a flat and say my car doesn’t drive and he asks what’s wrong and you say I don’t know.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
