What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Monitoring and Management category

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TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

1% Negative
1% Neutral
98% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Remote Control

87

Real User Monitoring

86

Endpoint Backup

84

Discovery

84

Network Management

83

Process Automation

83

Patch Management

81

Mobile Device Management

81

Anti Malware Signature Detection

81

Ransomware Recovery and Removal

80

Support for IoT Devices

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Ease of Customization

80

TeamViewer ONE Reviews

Vipul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Amazing remote control tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

I have used some other tools like any desk as well but the speed of connecting with the users provided by the TeamViewer is amazing. There is no lag in between the sessions and one can efficiently work on another's PC. The most important thing is that it is so popular that it can also be easily found in clients' systems. It provides many new features than its competitors like team meetings option, augmented reality, etc.

What is your favorite aspect of this product?

My favorite aspect of team viewer is its speed. It doesn't lag in between the sessions (if your internet speed is fast) which makes the session smooth and we can work efficiently. Many other platforms lag in between the work sessions which makes it hard to work remotely. But here the experience is so smooth that it doesn't feel like we are accessing that PC remotely.

What do you dislike most about this product?

I generally use it to solve the coding errors and problems in my colleague's code or workflow. While doing that you have one cursor on the screen and both of the users from either end can use it to navigate which gets really disappointing sometimes. It should highlight do different cursors in different colors so one can easily point them out on the screen like which person is using it.

What recommendations would you give to someone considering this product?

I would definitely recommend this product because of its smooth experience and I would suggest using its voice calling feature as well if you want to communicate with the other person in between the session. This feature is really useful and handy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Elena G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The Best Remote Management Software

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

TeamViewer Remote Management is unique in its ability to provide complete remote management and control of devices, as well as remote support for end-users. It is also one of the only products on the market that offers a complete solution for managing and controlling mobile devices.

What is your favorite aspect of this product?

There are many aspects of TeamViewer Remote Management that I like, but if I had to choose one it would be the ease of use. I can connect to any remote computer, view its desktop, and control it with my mouse and keyboard as if I were sitting in front of it. I can also transfer files between the remote computer and my own, which is very handy.

What do you dislike most about this product?

There are a few things that I dislike about TeamViewer Remote Management. First, the interface is a bit dated and could use a facelift. Second, I find the pricing to be a bit high for what you get. Lastly, I have had some issues with stability and performance when using TeamViewer on my Mac.

What recommendations would you give to someone considering this product?

There are a few things to consider when thinking about using this software for remote management: 1. Make sure that you have a clear and concise plan for what tasks you need to be able to perform remotely, and what TeamViewer features will enable you to do so. 2. Be sure to test it out thoroughly on your own network before deploying it to manage remote systems - this will help avoid any potential issues. 3. Have a clear understanding of the TeamViewer licensing model before deploying it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Damiano B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2022

a vvery useful product!

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

I don't know similiar software

What is your favorite aspect of this product?

The remote support function is the best on the market for me as I have been using it for almost 10 years and I have tried other remote support software also but none of them come close to TeamViewer. The trick in using this safely is having a mechanism to turn it on when you need it, and off when you don’t.

What do you dislike most about this product?

The only thing I dislike about TeamViewer is their backup solution.

What recommendations would you give to someone considering this product?

They will not find an easier Remote support solution.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Acts with Integrity

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