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TeamViewer ONE
9.0 /10

What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

Company Details

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Monitoring and Management category

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TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

1% Negative
1% Neutral
98% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Remote Control

87

Real User Monitoring

86

Endpoint Backup

84

Discovery

84

Network Management

83

Process Automation

83

Patch Management

81

Mobile Device Management

81

Anti Malware Signature Detection

81

Ransomware Recovery and Removal

80

Support for IoT Devices

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

84

Ease of IT Administration

84

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Ease of Customization

80

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Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobility Management

Score 8.3

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TeamViewer ONE Reviews

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

One Of The Best Remote Access Tool

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Ka Ho K T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Quick and easy connection.

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

Quick and easy connection, does a good job of allowing us to connect to other computers to access certain data, provides good computer-to-computer support. Integrates with other platforms like Avira Exchange Security, Cherwell Service Management, Jira, Microsoft Azure, Microsoft Outlook, Salesforce Service Cloud, ect.

What is your favorite aspect of this product?

I like it because it provides a secure connection to access certain data from one computer to another computer. . Audio/video quality is good. Screen sharing is fast, messaging and conference calls are easy.,

What do you dislike most about this product?

I am satisfied with the services offered by TeamViewer, it is a remote platform for secure connectivity.

What recommendations would you give to someone considering this product?

TeamViewer is recommended for small teams that want to manage daily remote support requests. It also offers other functionalities such as chat tools, file transfer and whiteboarding, remote audio and video, high definition VoIP and session recording.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Deana M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy remote control from Mac to Windows

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

By installing TeamViewer, you can efficiently perform remote control of any PC. It does not require complicated operations and can be operated remotely by simply entering the access code, so even those unfamiliar with PCs can easily use it. You can work remotely without having to visit the customer for delivery and maintenance of your own products. If you don't understand when you have a question, you can see the screen by connecting remotely, which leads to a solution, so the maintenance cost is low.

What is your favorite aspect of this product?

Personal computers (Mac) and Windows office computers can be easily managed remotely. The operation is fast, and the remote control can be solved faster than you can explain in words. When I started working from home and had a problem with the office PC, I was able to solve the problem using TeamViewer the same day. Even working from home, the remote control is easy, so I was able to create the materials I plan to create internally at home.

What do you dislike most about this product?

The initial setup was a bit complicated, but I think there is no way to prevent unauthorized use. Since it is heavy, it may not work on a low spec or older computer.

What recommendations would you give to someone considering this product?

You can shorten the time by directly managing a computer that cannot be explained in words by logging on to the other party's computer. You can also solve computer problems by connecting with people who are familiar with TeamViewer. The merit of being able to access computers anywhere in the world is enormous.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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