What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Effective Service
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Endpoint Backup
Discovery
Network Management
Process Automation
Patch Management
Mobile Device Management
Anti Malware Signature Detection
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
TeamViewer ONE UI 1
TeamViewer ONE UI 2
TeamViewer ONE UI 3
TeamViewer ONE
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TeamViewer ONE Reviews
Vladyslav A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Great software to help remotely
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
TeamViewer is an old player and everybody knows about it, it works great, very easy to set-up and to use. No need of training, just a few clicks and you're ready to go.
What is your favorite aspect of this product?
The easy way of setting up the software in a new computer
What do you dislike most about this product?
Sometimes a new user can get lost between all the options
What recommendations would you give to someone considering this product?
Definitely consider this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sanjeet A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
One of the most effective remote control tool
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Using the software is child's play. Both for the technician who has never used Teamviewer and for the end customer, it is very easy to guide a novice user to give us a hand on his PC. The tool includes a wide range of features (file transfer, chat, device/server management) and after using a dozen tools, this one is the best.
What is your favorite aspect of this product?
Optimization of the time to take control of the computer, with the quick support function, we were able to put a client directly on our website and it takes less than 5 minutes to guide the user to download teamviewer, retrieve the codes and take control of the computer even for a novice user!
What do you dislike most about this product?
Perhaps the price may hold some back, as the solution has a significant cost. However, we adopted the solution without hesitation in view of the benefits and the savings made, especially in terms of ease of use and time spent.
What recommendations would you give to someone considering this product?
With over 12 years of experience, I have tested a dozen remote control software. Teamviewer is without a doubt the best, if your budget allows it, do not hesitate!
Pros
- Reliable
- Performance Enhancing
- Fair
- Enables Productivity
Please tell us why you think this review should be flagged.
Thuy N.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2022
Very easy and friendly to use
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
TeamViewer is very easy to use. Even though I have little knowledge of technology, I can use TeamViewer right away when I first use it. It helps to solve my problem immediately when I am not in the office or when the technical supporting person is out of office.
What is your favorite aspect of this product?
The favorite aspect of TeamViewer is the speed. I can control the other computer from my computer very easily and quickly.
What do you dislike most about this product?
Maybe it is because every time I need to access to a computer, I need someone to open that computer and send me the code. It is very inconvenient for me. I do not know if TeamViewer development team can help the users to control the computer in a more active ways. For example, each computer has an unique code and we can use TeamViewer to access the computer right away with the right code.
What recommendations would you give to someone considering this product?
It is a good software to use and helps to solve many office problem, so please use it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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