What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Effective Service
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Endpoint Backup
Discovery
Network Management
Process Automation
Patch Management
Mobile Device Management
Anti Malware Signature Detection
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
TeamViewer ONE UI 1
TeamViewer ONE UI 2
TeamViewer ONE UI 3
TeamViewer ONE
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TeamViewer ONE Reviews
abhishek g.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Reliable remote support tool
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Cross-platform compatibility, high security standards, and robust remote support capabilities for both personal and business use.
What is your favorite aspect of this product?
Its seamless remote access across different devices and operating systems, ensuring smooth support and collaboration no matter the platform.
What do you dislike most about this product?
Its pricing structure, which can be costly for small businesses or individual users needing advanced features.
What recommendations would you give to someone considering this product?
I recommend specific remote access needs and ensuring that the pricing plan aligns with the features you require, as Team-Viewer offers a wide range of options based on usage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Angel R.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Top easiest software with top performance enhace
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
The transparency of cost architecture and the client success management.
What is your favorite aspect of this product?
Is very easy to use and it can cover a lot of the operations from a lot of industries
What do you dislike most about this product?
TeamViewer could improve performance on slow connections, add advanced security features like biometric authentication, simplify its interface for non-technical users, expand integrations with business tools, optimize mobile device control, offer automated support workflows, and provide more flexible pricing plans to better suit small businesses and freelancers.
What recommendations would you give to someone considering this product?
Before buying TeamViewer, consider its cost, which can be high for smaller businesses, and if it aligns with your security needs. Ensure it has the necessary features for your intended use, integrates with your tools, and performs well with your internet speed. Its interface can be complex, so think about user-friendliness and training needs. Also, check if the customer support meets your expectations.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Alex S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Just Watch the Mobile Lag
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Unlike some remote tools that struggle with connection quality across different systems, TeamViewer handles it like a pro
What is your favorite aspect of this product?
I could simply transfer it without interrupting the session, saving so much time and effort. It makes remote collaboration feel nearly as efficient as sitting next to the person.
What do you dislike most about this product?
On a few occasions, I’ve had to reconnect a session when it froze or lagged, which can be frustrating when you're trying to assist someone on the go
What recommendations would you give to someone considering this product?
Take caution if you plan on relying on mobile for remote support; sometimes the performance just isn’t as smooth as you’d expect.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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