What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Effective Service
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Endpoint Backup
Discovery
Network Management
Process Automation
Patch Management
Mobile Device Management
Anti Malware Signature Detection
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
TeamViewer ONE UI 1
TeamViewer ONE UI 2
TeamViewer ONE UI 3
TeamViewer ONE
TeamViewer ONE
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TeamViewer ONE Reviews
Patrick B.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2025
Love teamviewer and its support
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Clear pricing model and support
What is your favorite aspect of this product?
Great remote control features
What do you dislike most about this product?
Sometimes file transfers take a long time but could be other factors at play
What recommendations would you give to someone considering this product?
Chat with sales to get a cost deal
Pros
- Helps Innovate
- Inspires Innovation
- Transparent
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Fanny V.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
TeamViewer is a decent Remote Monitoring platform
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
TeamViewer Remote Monitoring has several distinguishing features compared to its competitors. Its remote control technology is its core strength and is reliable even over low-bandwidth connections. Where others have limited global support footprints, it has a strong presence in regions where others have weaker infrastructure. In a real-world environment, TeamViewer provides great device monitoring and alerts through effective operations of performance tracking.
What is your favorite aspect of this product?
TeamViewer has enabled me with incomparable remote access and regulation. I like its quick setup with minimal end-user side. It is ideal for diverse device environments. It remotely supports mobile devices and servers from the same dashboard. Its user interface does not overburden us. It assures me of security by end-to-end encryption and conditional access options.
What do you dislike most about this product?
The most frequent issue is its unresponsive customer support across all platforms. The slow ticket resolution, poor follow-up, and frustrating escalation paths hinder smooth working.
What recommendations would you give to someone considering this product?
It enhances productivity and saves time. TeamViewer's remote control capabilities are best-in-class if you need fast and secure remote access.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Emotonha P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2025
Reliable, Secure, and Scalable Remote Support.
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
What differentiates TeamViewer Remote from other similar products is, its ability to support cross-platform remote access, including mobile and IoT devices, combined with strong security features like MFA and audit logging, sets it apart. Furthermore, it also performs reliably even on low bandwidth connections, which many competitors struggle with.
What is your favorite aspect of this product?
My favorite aspect of TeamViewer Remote product, based on my extensive background are the unattended remote access and seamless remote session control features. They allow IT support teams to work efficiently without disrupting the user and help resolve issues faster. These features are extremely valuable for day-to-day IT support operations.
What do you dislike most about this product?
What I dislike most about this product is that the web conferencing and collaboration tools are limited compared to dedicated platforms. Also, some advanced features require separate modules or licensing, which can increase overall cost for growing teams.
What recommendations would you give to someone considering this product?
Drawing on my deep knowledge and expertise, the recommendations I would give to someone considering this product are, Ensure you evaluate the license tier that best matches your needs. Start with a trial, test features across devices, and assess your long-term support strategy. It's ideal for teams needing secure, scalable, and reliable remote support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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