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TeamViewer

TeamViewer ONE

Composite Score

9.0 /10

CX Score

9.3 /10

218 Reviews Write a Review

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What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

Company Details

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Monitoring and Management category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

1% Negative

1% Neutral

98% Positive

Pros

Effective Service
Respectful
Trustworthy
Fair

Feature Ratings

Average 83

Remote Control

Real User Monitoring

Endpoint Backup

Discovery

Network Management

Process Automation

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobility Management

Score 8.3

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TeamViewer ONE Screenshots

TeamViewer ONE Downloads

TeamViewer ONE One pager

Standard & Advanced The Digital Workplace Platform.

TeamViewer ONE Videos

TeamViewer ONE Reviews

Lisa K.

Role: Operations
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

Excellent onboarding

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Onboarding was timely

What recommendations would you give to someone considering this product?

Add AI features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Parth M.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Very useful application. Great features!

Likeliness to Recommend

10 /10

What differentiates TeamViewer ONE from other similar products?

It’s very easy to use.

What is your favorite aspect of this product?

You can use it anywhere. Also can control your pc with phone.

What do you dislike most about this product?

It can be improved for mobile app.

What recommendations would you give to someone considering this product?

Really good product to use. Can be used for personal and business purposes.

Pros

Saves Time
Over Delivered
Security Protects
Helps Innovate

Anuj Sant T.

Role: Vendor Management
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Great easy to use product

Likeliness to Recommend

8 /10

What differentiates TeamViewer ONE from other similar products?

Compatibility on third party system, easy to use

What is your favorite aspect of this product?

Easily download able no VPN requirement

What do you dislike most about this product?

Nothing as such product is good and easy to use for beginners

What recommendations would you give to someone considering this product?

Go ahead after testing your usage requirements

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

TeamViewer ONE

What is TeamViewer ONE?

Company Details

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Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer ONE Ratings

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamViewer ONE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobility Management

TeamViewer ONE Screenshots

TeamViewer ONE UI 1

TeamViewer ONE UI 2

TeamViewer ONE UI 3

TeamViewer ONE

TeamViewer ONE Downloads

TeamViewer ONE One pager

TeamViewer ONE Videos

TeamViewer ONE

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TeamViewer ONE Reviews

Lisa K.

Fantastic Product

Likeliness to Recommend

Pros

Parth M.

Very useful application. Great features!

Likeliness to Recommend

Pros

Anuj Sant T.

Great easy to use product

Likeliness to Recommend

Pros

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1
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Feature Ratings

Remote Control

Real User Monitoring

Endpoint Backup

Discovery

Network Management

Process Automation

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization