TeamSupport LLC

TeamSupport

7.8 /10

What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way YOU do!

Company Details

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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

83 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 84

Customer Self Service Capabilities

Analytics and Reporting

Agent Collaboration

Contact Center Integration

Multi Channel Support

Agent Scripting

Customer Service Knowledge Management

Customer Service Workflow Management

Mobile Customer Care

Customer Community Management

Intelligent Search

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

TeamSupport Reviews

Patrick M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Interface a bit dated, but comes with many feature

Likeliness to Recommend

7 /10

What differentiates TeamSupport from other similar products?

More features out of the box

What is your favorite aspect of this product?

Email integration, customizable email templates

What do you dislike most about this product?

Interface is dated. Company is not focusing on its core product

What recommendations would you give to someone considering this product?

More feature rich than you may realize. Company doesn’t understand ITIL workflows, limited customizations. Much better than the starter products like zendesk, not nearly as good as servicenow or sysaid

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Inspiring

Katy t.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

A great help desk tool

Likeliness to Recommend

9 /10

What differentiates TeamSupport from other similar products?

Teamsupport has designs that are immediate to understand unlike other similar products.

What is your favorite aspect of this product?

What I like most about it is that it's suitable to many users and also attainable since it's price is friendly. Also I like how customer management and ticket is easy with it.

What do you dislike most about this product?

Teamsupport ensure that customers need are heard and solved immediately,I have no dislike towards it.

What recommendations would you give to someone considering this product?

It helps support feedback,self help, ticketing, chatting you should give it a try

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

TeamSupport

What is TeamSupport?

Company Details

Need Assistance?

TeamSupport Ratings

83 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamSupport?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Collaboration Supports live collaboration between agent and customers, among customers (e.g. forums), and among service professionals (e.g. team-based customer service).

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Community Management Creation and management of branded and focussed user communities.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

TeamSupport Reviews

Patrick M.

Interface a bit dated, but comes with many feature

Likeliness to Recommend

Pros

Cons

Katy t.

A great help desk tool

Likeliness to Recommend

Pros

Feature Ratings

Customer Self Service Capabilities

Analytics and Reporting

Agent Collaboration

Contact Center Integration

Multi Channel Support

Agent Scripting

Customer Service Knowledge Management

Customer Service Workflow Management

Mobile Customer Care

Customer Community Management

Intelligent Search

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement