What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
TeamDynamix ITSM Reviews
Miles d.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Good integration, but sometimes unwieldy
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Price point, availability of integration with other products
What is your favorite aspect of this product?
The User Facing elements are well constructed and seem to make sense to our users.
What do you dislike most about this product?
Reporting could be a lot more intuitive. It is powerful but not always easy to understand/use.
What recommendations would you give to someone considering this product?
Consider what existing products in your environment can be easily integrated into this ITSM tool.
Pros
- Respectful
- Trustworthy
- Acts with Integrity
- Helps Innovate
Benjamin W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Robust, Flexible, and Configurable ITSM Solution
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The most wholesome difference that I found using TeamDynamix ITSM is its flexibility and configurability to align with our organization's unique workflows and processes. Especially with the ability to integrate with external systems and tools, it provided us with a comprehensive approach to IT service management.
What is your favorite aspect of this product?
My favorite aspect will have to be the robust reporting and dashboard capabilities. It has provided us with actionable insights and real-time visibility of the metrics that matter most for our organization.
What do you dislike most about this product?
One potential area for improvement with TeamDynamix ITSM is the user interface, which can be overwhelming and confusing at times, especially for new users. However , once you invest some time in understanding the system, it becomes more intuitive to use.
What recommendations would you give to someone considering this product?
If you are looking for a flexible and configurable ITSM solution that can align with your organization's workflows and processes, TeamDynamix ITSM is a great option to consider. I recommend it any day, especially if you require robust reporting and analytics capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Liny S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric
What is your favorite aspect of this product?
Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
