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TeamDynamix

TeamDynamix ITSM

8.6 / 10
Category

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

86 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

6% Negative
4% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 80

End User Self Serve

84

End User Support Solutions

83

Service Catalog

82

Multi-Site Functionality

81

Technician Administration

81

Integrated Knowledge Management

81

Multi Device Capability

79

Reporting

79

Systems Management Integration

77

Integration With IT Tools

76

Business Application Integration

76

Vendor Capability Ratings

Average 80

Ease of IT Administration

96

Availability and Quality of Training

89

Usability and Intuitiveness

89

Business Value Created

87

Ease of Data Integration

87

Ease of Implementation

87

Ease of Customization

86

Product Strategy and Rate of Improvement

86

Quality of Features

86

Vendor Support

86

Breadth of Features

84

TeamDynamix ITSM Reviews

Aditya R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Good & Easy to adopt by users

Likeliness to Recommend

8 / 10

What differentiates TeamDynamix ITSM from other similar products?

We evaluate many products but this was good and easy to fit in the business requirements easy to learn and end users adopt it very easily I am delighted that my team response was very good about this product

What is your favorite aspect of this product?

My Fav is reporting part and taking care of change management

What do you dislike most about this product?

integration part is quite difficult

What recommendations would you give to someone considering this product?

i can recommend this product to all type industries it is easy get fits in business requirements

Pros

  • Includes Product Enhancements
  • Friendly Negotiation
  • Appreciates Incumbent Status
  • Helps Innovate

Miles d.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Good integration, but sometimes unwieldy

Likeliness to Recommend

5 / 10

What differentiates TeamDynamix ITSM from other similar products?

Price point, availability of integration with other products

What is your favorite aspect of this product?

The User Facing elements are well constructed and seem to make sense to our users.

What do you dislike most about this product?

Reporting could be a lot more intuitive. It is powerful but not always easy to understand/use.

What recommendations would you give to someone considering this product?

Consider what existing products in your environment can be easily integrated into this ITSM tool.

Pros

  • Respectful
  • Trustworthy
  • Acts with Integrity
  • Helps Innovate

Liny S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

9 / 10

What differentiates TeamDynamix ITSM from other similar products?

ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric

What is your favorite aspect of this product?

Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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