What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
93 Plan to Renew
2
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Sell ScreenShot_Victoria Tsai_laptop
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
SugarCRM Reviews
Ingrid N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Diego N.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2024
CRM that makes a difference
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM was so easy to deploy, even a child could do it. And not only a Gen Zs!
What is your favorite aspect of this product?
The ease of deployment. Quick to install, set up, deploy and maintain. A true delight.
What do you dislike most about this product?
I don't think there is anything I don't like. UI is good, mobile support is good. It's a solid solution.
What recommendations would you give to someone considering this product?
Get your strategy ready before you deploy, otherwise you'll have a lot of software and not much to do with it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
A CRM that does it it all for mid market business.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
