Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 82

Dashboards and Visualization

87

Social Media Channel Integration Outbound

86

Social Response Management

86

Social Asset Management

84

Social Post Archival

84

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

81

Trend Analysis

79

Contextual Analysis

79

Sentiment Analysis

76

Vendor Capability Ratings

Average 76

Quality of Features

81

Availability and Quality of Training

77

Vendor Support

77

Ease of Customization

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Business Value Created

76

Breadth of Features

75

Usability and Intuitiveness

73

Ease of IT Administration

71

Sprinklr Social Reviews

Akanksha B.

  • Role: Consultant
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

A Powerful Customer Experience Platform

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr social stands out from other similar products because it offers a unified platform that lets businesses manage all their social media activities in one place. It also uses AI to to provide smart insights, helping brands understand what their audience thinks and improve their social strategies. This product is highly secure and scalable.

What is your favorite aspect of this product?

My favourite aspect of this product is its unified platform for managing customer interactions across multiple channels, all in one place. It saves a ton of time and effort by centralizing everything from social media management to customer service, making it easier for teams to keep track of conversations and respond quickly

What do you dislike most about this product?

What I find most challenging about Sprinklr is its complex user interface (UI). While it's powerful, the platform can feel overwhelming at times, especially for new users or smaller teams. In terms of pricing, Sprinklr is on the higher end, which makes sense given its enterprise-level capabilities, but it might be prohibitive for smaller businesses or teams.

What recommendations would you give to someone considering this product?

Sprinklr is a powerful platform that excels in managing customer interactions across multiple channels, making it a great fit for large enterprises with complex customer engagement needs. he platform also offers robust analytics and reporting tools, providing valuable insights into customer behavior and engagement. Additionally, the platform’s scalability makes it ideal for businesses that expect to grow and need a system that can evolve with them.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kumar P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Enterprise graded platform with many options

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

It has somany features like AI writing, content preparation as per the social media

What is your favorite aspect of this product?

AI capabilities i like, simple to get the data into scheduling calendar for whole month preparation

What do you dislike most about this product?

Video uploading feature should be needed for other video formats like .mkv and few other

What recommendations would you give to someone considering this product?

This is a best software i highly recommend, mostly suitable for enterprise companies, by checking their help articles you can figure it out easily if you stuckup at any aspect.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Human Resources
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

It is very easy and amazing to use!

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Respectful

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