What is Spekit?
Spekit is the leading SaaS in-app digital adoption and enablement platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spekit?
Pros
- Performance Enhancing
- Unique Features
- Inspires Innovation
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboard
Content Creation
Content Management
Contextual Guidance
Analytics and Reporting
Help Screens
Lightweight Automation
Process Flows
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Spekit Reviews
Mac H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Great product, great customer support
Likeliness to Recommend
What differentiates Spekit from other similar products?
Easy to implement, easy to use
What is your favorite aspect of this product?
Ability to integrate with other tools
What do you dislike most about this product?
Nothing
What recommendations would you give to someone considering this product?
Make sure your org is ready to implement. It's important to be ready with a roll-out plan and the content/assets needed.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Brooke B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Easy to use and set up for enablement
Likeliness to Recommend
What differentiates Spekit from other similar products?
Integration with Outreach
What is your favorite aspect of this product?
ability to easily create speks
What do you dislike most about this product?
auditing can be tricky to find old/outdated speks
What recommendations would you give to someone considering this product?
do a quick tutorial before you start using, but this is great for JIT (just in time) earning.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elizabeth M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Provides Value, but Some Feature Could be Improved
Likeliness to Recommend
What differentiates Spekit from other similar products?
Spekit provides in-app training so you can get help while working in the app. Other products I’ve used require a user to swivel chair to another platform to find help content whereas Spekit help is on-demand triggered by elements on the page. A lot of value with Spekit when you think about onboarding a user with a new tool or trying to instill processes.
What is your favorite aspect of this product?
The ability to describe how to use an app to fit business needs. For example, there is a quote button, but when should it be used? You can have a Spek for that button that tells the user to create a quote once they have obtained the client’s name, industry, products interested, budget, etc. Having these type of instructions help users follow the correct business process.
What do you dislike most about this product?
Creating Speks and assigning them to elements on the page is easy, it’s the Spek management that I found a little clunky. For example, you could have one Spek used for multiple audiences, but there is no way to reference that Spek in different trainings. You have to clone the spek and then write a note in the cloned Spek that it is not the original. If the original changes, you have to find all the clones and update them manually. There’s too much room for error and it’s a maintenance nightmare for the content manager.
What recommendations would you give to someone considering this product?
If you have a simple use case, one audience, then this product is simple enough and straightforward in implementation that it should provide value and be low maintenance overall.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
