What is SOCI Social?
Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSOCI Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SOCI Social.
80 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SOCI Social?
Pros
- Includes Product Enhancements
- Security Protects
- Friendly Negotiation
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Campaign Execution
Trend Analysis
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Moderation and Workflow Management
Sentiment Analysis
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Vendor Support
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
SOCI Social Reviews
Esmeralda P.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Overall good experience, I recommend."
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
It is simpler than other systems in that you only need to check in once a week or even once a month to schedule postings that will run for as long as you want them to.
What is your favorite aspect of this product?
SoCi consolidates numerous features that I've desired in different tools, such as Hootsuite, Chatmeter, and Mindstream. It's also the first time I've used social media scheduling software that allows me to publish to Google My Business, Facebook, and Instagram all at the same time.
What do you dislike most about this product?
It takes some time to become used to everything the program has to offer and feel like you're making the most of it. Thankfully, there is a kind and knowledgeable support team, and "SoCi University" provides access to a wealth of instructional films.
What recommendations would you give to someone considering this product?
This tool comes highly recommended by me due to the convenience with which posts can be made to many platforms as well as the ability to schedule posts in advance.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
A Great Social Media Management Tool
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Saves Time
Abigail E.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2022
Just get it! You won't regret it.
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
To be honest Soci is the software we had when I started ny role. It works and is easy to use so I've never felt like I wanted to shop around and compare. Plus we a part of a franchise and there is content pre loaded into soci from national.
What is your favorite aspect of this product?
I love that I dont have to spend time making the same post on multiple platforms. Saves time and fustration. I also love that it brings all the incoming messages/comments into a single dashboard where it is easy to resoond and keep track. You can even assign conversations to specific members of the team.
What do you dislike most about this product?
I find the UI a bit clunky and unintuitive. This is a minor complaint thought as it is straightforward enough I've never needed help from the service team to figure it out.
What recommendations would you give to someone considering this product?
It is a reliable and easy to use product, just go for it!
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Security Protects
