What is SOCI Social?
Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SOCI Social?
Pros
- Includes Product Enhancements
- Security Protects
- Friendly Negotiation
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Campaign Execution
Trend Analysis
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Moderation and Workflow Management
Sentiment Analysis
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Vendor Support
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
SOCI Social Reviews
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2022
Ease of Use and Functionality
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mikail A.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Great idea. Some flaws in design. Communication
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
Can put multiple sites on.
What is your favorite aspect of this product?
Statistics
What do you dislike most about this product?
Confusing layout on the home page.
What recommendations would you give to someone considering this product?
Test run and evaluate how many / which accounts you have.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Marie R.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2022
A worth while investment.
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
I like that you can manage multiple locations.
What is your favorite aspect of this product?
The integrations are pretty seamless.
What do you dislike most about this product?
It's an investment, but can be worth it for larger companies that can afford it.
What recommendations would you give to someone considering this product?
I definitely recommend it for businesses with more than one location.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing