What is SOCI Social?
Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SOCI Social?
Pros
- Includes Product Enhancements
- Security Protects
- Friendly Negotiation
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Campaign Execution
Trend Analysis
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Moderation and Workflow Management
Sentiment Analysis
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Vendor Support
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
SOCI Social Reviews
Meagan Z.
- Role: Operations
- Industry: Recreation
- Involvement: End User of Application
Submitted Oct 2022
Not user friendly, don’t recommend
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
How poorly it works and stays connected
What is your favorite aspect of this product?
Having Google and Yelp reviews in one platform
What do you dislike most about this product?
End user experience is horrible for posting to todays version of social media, which is heavily video/reels/tiktok
What recommendations would you give to someone considering this product?
Don’t do it
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Slower Product Innovation
- Less Reliable
- Less Performance Enhancing
Adam W.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2022
Easy to use and helps stay connected
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
Great service and very easy to use interface
What is your favorite aspect of this product?
Scheduling out the posts across multiple platforms.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Try it you will like it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bharat Singh C.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
Excellent product with lot of features
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
It is good product
What is your favorite aspect of this product?
Reporting and insights
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Yes for sure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing