What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Smartsheet Reviews
Michael A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Familiar and Easy to Learn
What is your favorite aspect of this product?
Balance Between Spreadsheets and Project Management
What do you dislike most about this product?
Limited Reporting and Analytics
What recommendations would you give to someone considering this product?
Consider your team's preferred project management style. If your team thrives in a spreadsheet environment and needs some structure but also flexibility, Smartsheet can be a good fit
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aditya J.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Good tool to manage the tasks and timelines!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Collaboration and feasibility of sharing the smartsheet tracker with colleagues.
What is your favorite aspect of this product?
User friendly UI is much more attractive.
What do you dislike most about this product?
Its difficult to manage the task dependencies.
What recommendations would you give to someone considering this product?
Feasibility to apply more formulas will help derived more better results.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Agus T.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2024
Tracking Security's Evolution with Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's customizable templates, views, and automations make it flexible enough to adjust to changing tactics, unlike inflexible ticketing or documentation systems. I appreciate the ease with which I can modify project structures in Smartsheet to reflect changing priorities and methodologies without disrupting existing work.
What is your favorite aspect of this product?
Smartsheet helps keep security initiatives on track through clear task assignments and tracking. By centralizing discussions, files, and task lists within projects, organizational context is maintained as security matures. Notifications and comments facilitate collaboration across geographically dispersed teams.
What do you dislike most about this product?
The only restriction is the occasional lag time for large file uploads. However, Smartsheet is continuously optimizing performance to support ever-growing security programs.
What recommendations would you give to someone considering this product?
Smartsheet streamlines the journey of security from design to deployment. I confidently recommend it to any organization committed to iterative security improvement through close coordination. Its flexibility accommodates growth while maintaining oversight critical for protecting sensitive systems and data.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing