What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Smartsheet Reviews
Kristen C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2020
My overall expertise with Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has resource management capability, which isn't available on other PPM tools.
What is your favorite aspect of this product?
I like that Smartsheet enables us to get the exact time and expense incurred on projects. It integrates with external applications such as Slack and Box to advance it's capabilities.
What do you dislike most about this product?
I slightly dislike that Smartsheet fails to synchronize data while not connected to the internet.
What recommendations would you give to someone considering this product?
To integrate it with other external programs to enjoy more capabilities.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Alesia L.
- Role: Industry Specific Role
- Industry: Government
- Involvement: End User of Application
Submitted Aug 2020
Excellent solution for task management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has an additional resource management feature unlike other programs that I know.
What is your favorite aspect of this product?
Implementation was way too easy and never required any support or third-party consultants. Tasks prioritization is another thing that I like most about Smartsheet.
What do you dislike most about this product?
Unavailability of offline mode tool, forces me to always stay connected to the internet.
What recommendations would you give to someone considering this product?
Consider their PPM and PSA desires before they invest in Smartsheet.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
Emily B.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Jul 2020
Robust platform.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It is robust and versatile.
What is your favorite aspect of this product?
It comes with tons of customization and automations.
What do you dislike most about this product?
No dislike currently.
What recommendations would you give to someone considering this product?
A perfect solution platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing