Smartsheet Customer Reviews 2026 | Task Management

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Smartsheet

Composite Score

8.9 /10

CX Score

9.2 /10

167 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Reliable

Feature Ratings

Average 85

Task Assignment

Task Status

List Tasks

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Add Notes

Due Dates

Notifications

Shared Task List

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Midmarket

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Mohit S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2026

User friendly Work Management Tool!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It stands out with strong integrations , workflow automation and real time visibility accross projects which other platform doesnt while making it suitable for both simple tracking and complex enterprise use cases.

What is your favorite aspect of this product?

My favourite aspect is its familiar spreadsheet style interface combined with strong automation and collaboration features which makes it easy to adopt while still being powerful for managing projects.

What do you dislike most about this product?

The cost involved for its advanced features like resource management and portfolio level reporting. Also, reporting and dashboards can feel less flexible compared to more advanced PPM tools.

What recommendations would you give to someone considering this product?

If you are considering Smartsheets then start with a clear use case and keep your setup simple initially as it is easy to over complicate it. Focus on leveraging its spreadsheet style interface and automation early and ensure proper data structure for better reporting and scalability.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Effective Service
Wastes Time
Vendor Friendly Policies

Jamal K.

Role: Operations
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Generous
Under Delivered

Maria B.

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2025

Quick and easy.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is way more quick and efficient than other tickets. I can upload a campaign in about 2 minutes to be trafficked and the other teams have live access to it as well. I can check if they have worked on the smartsheet or not as well (for ex adding the creative)

What is your favorite aspect of this product?

It is like a live doc that is super efficient and transparent

What do you dislike most about this product?

when there are a lot of campaigns, one has to use a lot of filters to find the newest one.

What recommendations would you give to someone considering this product?

Filters are your best friend.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Notifications Tool alerts business of an application generated event.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Midmarket

Project Portfolio Management - Enterprise

Project Management - Enterprise

Smartsheet Reviews

Mohit S.

User friendly Work Management Tool!

Likeliness to Recommend

Pros

Cons

Jamal K.

Dependable scalable work management tool.

Likeliness to Recommend

Pros

Cons

Maria B.

Quick and easy.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Add Notes

Due Dates

Notifications

Shared Task List

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support