What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Jeanne A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Spreadsheet -Ways to make Surveys

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

You as a user can have the best user experience in relation to survey making. It is highly flexible and adaptable in nature which is a big plus for the users. Tracking system high competency gives you the opportunity to save your time and efforts.

What is your favorite aspect of this product?

When making the surveys for different purposes this platform is very easy to use and helpful at the same time. It works on different devices which proves the fact that it is highly flexible and adaptable in nature. Plus the tracking system is quite efficient.

What do you dislike most about this product?

For the external project collaborators there are very limited features available in the platform which makes the work quite difficult and hard. Plus the updates feature is not up to the mark as it is slow in nature and have compatibility issues as well.

What recommendations would you give to someone considering this product?

There should be more features and options for the external collaborators as it makes life easier for the users as a whole. The updates should be timely and highly compatible in nature.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Richard C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Smartsheet is a better shared Excel doc

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.

What is your favorite aspect of this product?

I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.

What do you dislike most about this product?

I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.

What recommendations would you give to someone considering this product?

Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Jan s.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Comprehensive and Flexible business tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.

What is your favorite aspect of this product?

Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.

What do you dislike most about this product?

Personally I feel that the software is the one of the best I have no negativity about.

What recommendations would you give to someone considering this product?

It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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