What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Friendly Negotiation
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Task Reporting
Add Attachments
Task Categorization
Task Prioritization
List Tasks
Notifications
Add Notes
Due Dates
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
View Smartsheet in this category (opens in a new tab)
Project Portfolio Management - Midmarket
Score 9.1
View Smartsheet in this category (opens in a new tab)
Project Management - Enterprise
Score 8.9
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Valentina G.
- Role: Finance
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2022
Smartsheet is more than a CRM it's the best choice
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.
What is your favorite aspect of this product?
It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.
What do you dislike most about this product?
I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.
What recommendations would you give to someone considering this product?
A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Selena R.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Brilliant sheet, set up multiple sheets,
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheets sharing in various ways for example presenting on conversion, emailing, sharing over text stages. It's pretty and truly natural to include various layers for example task proprietors, conditions, the basic way of outwardly engaging when I share with colleagues they can rapidly get the data they need and it doesn't seem confounded or tangled
What is your favorite aspect of this product?
Adding errand and conditions, working together with other colleagues, Distributing results, joining other work plans
What do you dislike most about this product?
Smartsheet having more prompts for the client, Perhaps an I incorporation that gets the sort of work plan that has been created and submits proposals, The free client profile is restricted justifiably yet it sucks.
What recommendations would you give to someone considering this product?
Having the option to see the task in contrast with our authoritative objectives is truly useful particularly with multidisciplinary group Having the option to lay out repeatable cycles in view of an executed work plan permits us to guarantee we are distinguishing best practices Having the option to rapidly channel assets permits us to see where were over assigned and make changes in staffing Having the option to rapidly channel assets permits us to see where were over designated and adapt
Pros
- Reliable
- Inspires Innovation
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Kendra Q.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Smartsheet is the best version of charts
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
This is the easiest to use and most intuitive software you will ever get, all team members learning to use it immediately and quickly and almost automatically, the work was executed more efficiently without any hiccups.
What is your favorite aspect of this product?
The way in which day-to-day functions can be automated is great; I can schedule reminders to be done automatically by Smartsheet, so I can notify my colleagues of daily or weekly functions they need to do. I can also see the changes that have been made to the sheet and who in my team has made them; and if I want to see the content prior to the change made, with the Cell History action I can do it, so I am aware of all the progress of the tasks performed.
What do you dislike most about this product?
When there are many projects and lines on the sheet it can be overwhelming, which would be nice if you can group the sheets of the same project. Its mobile version does not compare to the web version, it is very deficient and lacks many of the functions and tools that you can have when you sit at the computer.
What recommendations would you give to someone considering this product?
The whole work team has found it quite useful, the workflow has improved considerably and tasks that used to become tedious and routine, such as remembering weekly reports and notifying the delivery of daily tasks, are now done automatically. For this reason for me Smartsheet is the best.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.