What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Zoie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great project management software."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

the program has good customer service, it is better than other programs.

What is your favorite aspect of this product?

You can create, organize, and manage your projects using Smartsheet, a project management software that has everything you need. Strong analytics and reporting capabilities make it a powerful tool for teams. It's useful to be able to flip between perspectives while dealing with several stakeholders, which is why I use Smartsheet. The ability to convert from a spreadsheet to cards and a critical route is important since everyone has different needs for comprehending task details and links.

What do you dislike most about this product?

Only the most basic activities may be tracked in a log that is inadequate for big organizations, and it's difficult to use for beginners. Although it isn't prohibitively pricey, other spreadsheet programs just can't compete with it. They could also consider highlighting the links that bind and the obligations that each individual has. Of course, this is a difficult process, which is why we have project management. Although this may seem like a little point, I have found that this is a common issue across most all project management software programs that I've used.

What recommendations would you give to someone considering this product?

It's easier to grasp if you've worked with spreadsheet software before. A well-versed Smartsheet user may be of great assistance if you run into any issues. In the end, Smartsheet's many alternatives and viewpoints are worth the effort. You'll be content as long as you keep learning and doing new things with the resources you've been given.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Useful tools help with all my business needs.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The key issue that we are addressing is intercommunication, which allows our teams to keep up to speed on all project changes. The result is more efficient and straightforward team communication. We used to handle things manually for a long time, and although it wasn't bad, it was inconvenient, especially when attempting to obtain file and property changes. SmartSheet handles a variety of issues, but the most significant is providing a secure location to store all project data. Setting antecedents allows you to keep track of time and auto-complete dates.

What is your favorite aspect of this product?

SmartSheet makes it simple to turn timelines into readable outlines. Dates and tasks may be readily modified and updated. The comments area is the perfect thing for what my company does. It allows us to keep track of everything from our leads to internal discussions. I particularly enjoy how we can immediately upload documents and photographs to a certain column or row. This helps us to keep things organized in our field. For example, we may include the relevant papers as well as images of a property in one of the rows, which is normally the address of the property.

What do you dislike most about this product?

If you have a lengthy timeline, it can take a while, but that is not Smartsheet's responsibility. Sheet page layouts can be a little smoother to deal with, but they can sometimes be excessively busy, especially in mobile apps.

What recommendations would you give to someone considering this product?

If you're searching for a simple way to keep track of time. It is highly efficient if you know how to utilize the tools. Before making your own timetables, ensure sure your personnel are well trained. Smartsheet is a great tool to use, especially if you're in the lead and sales sector. It will help you expand your firm and stay organized.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mantin L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great and Flexible"

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

the program is not easy, it is a bit complicated, instead there are programs that are much easier to learn.

What is your favorite aspect of this product?

There is no limit to what I can do with the platform, and the yearly subscription is really reasonable. As a user, I often utilize the current user option to combine sheets into reports.

What do you dislike most about this product?

An extensive learning curve is involved. Despite the fact that smartsheet seems to be a glorified version of Excel, many of its capabilities are either unavailable or difficult to find. My time with new users has been significantly impacted by the steep learning curve.

What recommendations would you give to someone considering this product?

Although I'm a huge fan of spreadsheets, other people may find them too complicated. You may tailor Smartsheet to fit your team's unique demands if you have a committed person in charge of the process design. For some individuals, learning how to utilize Smartsheet's many capabilities might be a challenge at first, but the company provides tutorials and other tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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