What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartsheet won the following awards in the Task Management category

Filter By

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Alissa M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Flexible project management tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We are able to manage and monitor projects more effectively as a result, which raises the overall productivity we are able to achieve. As a result, we have been able to stay on course with a minimum amount of effort.

What is your favorite aspect of this product?

Using this application has helped my team communicate more efficiently, stay on top of the many tasks at hand, and define a more precise timetable. Because of how much its user interface resembles that of Excel, knowing how to use it and doing so properly is not only quite basic but also pretty easy to pick up.

What do you dislike most about this product?

The only portion of the timetable that can be changed is the overall timeline; individual task schedules cannot, under any circumstances, be changed. Even while receiving automated emails is conceivable, there is no way to change the sender, which could result in the sending of unwanted messages.

What recommendations would you give to someone considering this product?

Because of how similar it is to using Excel, many of the tools are initially comfortable. Smartsheets is the best tool once you are familiar with the fundamental ones. If you just want a general overview of everything, I also suggest taking one of their training classes. The instructors are excellent at going above and beyond to assist you with any use case you want to put into practice.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Micheal N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The program helps me organize my tasks effectively

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is fantastic software for managing projects since it gives me everything I could need to plan, execute, and control my endeavors. Unlike others, Smartsheet is an effective tool for group work on spreadsheets. With real-time collaboration and commenting, my team members can work off the same document simultaneously, which is a huge time saver.

What is your favorite aspect of this product?

Smartsheet's ease of use appeals to me. It's also great since you can use it to organize events in a timeline. As a database, it stores details on my suppliers and subcontractors. The ability to collaborate with others is a big plus for this piece of software. I used this program for one of our major projects, which greatly simplified monitoring duties.

What do you dislike most about this product?

Besides the inability to see data in real-time while not connected to the internet, Smartsheets has a few downsides. It's complicated and challenging to learn for new users, and it only keeps track of the most fundamental activities, which isn't enough for huge businesses. It's more costly than competing spreadsheet programs and doesn't come cheap.

What recommendations would you give to someone considering this product?

Through scenario analysis and the development of timeframes, I can demonstrate results to upper management. It helps with productivity, accuracy, and efficiency, contributing to improved business profits. If you have any issues, it's best to consult a seasoned Smartsheet user. You should know your use cases and long-term development objectives before starting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Caring

Jackie W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great platform to manage projects

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Managing my day-to-day sales activities is a breeze thanks to Smartsheet. I created a dashboard to track all of my open and closed sales, items suggested, billing key performance indicators, and more. In addition, it is being used as an input form tool by external marketing partners to compile data from customers attending events and webinars. It makes it possible to see several insights into our daily marketing and sales operations.

What is your favorite aspect of this product?

Smartsheet has all the standard features of a project management application, such as task management, milestone tracking, and several ways to examine your ongoing projects. It's tough to stress the importance of being comfortable in your surroundings. Having workers utilize a product with which they are already familiar reduces the amount of time spent on training and orientation, allowing businesses to get up and running more quickly.

What do you dislike most about this product?

It would be nice to have greater control over the aesthetic style of charts, cards, and dashboard widgets. Smartsheet's Dashboards don't seem as interesting as Power BI's. We want a broader palette, more charts, the option to choose a moving image as the backdrop, etc. The ability to organize uploaded files into subfolders rather than as row/file attachments would be a welcome addition.

What recommendations would you give to someone considering this product?

Fits the needs of businesses that want to streamline their operations by automating repetitive tasks, creating streamlined workflows, collecting data through streamlined forms, and visualizing that data in interactive dashboards. Having a board but maybe not the best practices in terms of sprints, problem kinds, versioning integration, deployment analytics, etc. makes this tool less suitable for businesses seeking an Agile-based project management solution.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Most Popular Smartsheet Comparisons