What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Enables Productivity
- Friendly Negotiation
- Performance Enhancing
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
List Tasks
Task Categorization
Task Prioritization
Add Attachments
Task Reporting
Add Notes
Due Dates
Notifications
Shared Task List
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Midmarket
Score 9.0
View Smartsheet in this category (opens in a new tab)
Project Portfolio Management - Enterprise
Score 9.0
View Smartsheet in this category (opens in a new tab)
Project Management - Enterprise
Score 8.8
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Patricia C.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2022
Great collaboration tool in the cloud!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Instead of using separate documents for each client, it makes it easier to track all projects from one location. Sharing the sheet with the rest of the team also helps them understand the specifications of each project. I can present jobs, their dependencies, and their timing in a way that is user-friendly.
What is your favorite aspect of this product?
With Smartsheet, we can immediately get started putting together projects because it is simple to use and enables us to do it right away. I can now easily keep track of all the moving pieces of an ongoing project, as well as the staff members involved. Although with this we are able to complete complex tasks without any difficulty.
What do you dislike most about this product?
To fully comprehend the opportunities offered by the sheet, a significant commitment of both time and knowledge is required. The fact that advancements arise out of nowhere is another crucial aspect of the problem. This happens frequently.
What recommendations would you give to someone considering this product?
An excellent tool for maintaining control over your tasks. It eliminates the need for protracted meetings and enables our personnel to maintain regular communication and organization. It is a great way for businesses and individuals to communicate.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Louis B.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
This software dramatically enhances workflow
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
In terms of cross-team collaboration, the system's efficiency and smooth operation make it a solid choice over others. It helps me communicate rapidly with outside parties like consultants and suppliers without giving them full access to our internal networks. The Gant chart feature with predecessors is better than any other tool I've tried.
What is your favorite aspect of this product?
In my opinion, the most valuable features are those related to task management and group work. Having many sheets, I can connect to make a larger whole is a fantastic feature. I appreciate that I can do practically anything I could in Microsoft Excel, like attach files to individual rows and annotate them with comments and links. Learning the UI was quite simple.
What do you dislike most about this product?
The inability to make many sheets inside a single sheet is something I find lacking. If I wish to upload several files at once, Smartsheet only allows me to do so in a single compressed Zip folder, making it impossible to arrange them in any way. This area gets challenging to enter.
What recommendations would you give to someone considering this product?
Smartsheet simplifies and streamlines the process of managing and organizing data. Although Smartsheet's many views and choices might be overwhelming, they're worthwhile. If you have experience with spreadsheet programs, by all means, give it a go; otherwise, you may find it difficult to follow. If you're starting started with SmartSheet, I highly recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Micheal N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
The program helps me organize my tasks effectively
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is fantastic software for managing projects since it gives me everything I could need to plan, execute, and control my endeavors. Unlike others, Smartsheet is an effective tool for group work on spreadsheets. With real-time collaboration and commenting, my team members can work off the same document simultaneously, which is a huge time saver.
What is your favorite aspect of this product?
Smartsheet's ease of use appeals to me. It's also great since you can use it to organize events in a timeline. As a database, it stores details on my suppliers and subcontractors. The ability to collaborate with others is a big plus for this piece of software. I used this program for one of our major projects, which greatly simplified monitoring duties.
What do you dislike most about this product?
Besides the inability to see data in real-time while not connected to the internet, Smartsheets has a few downsides. It's complicated and challenging to learn for new users, and it only keeps track of the most fundamental activities, which isn't enough for huge businesses. It's more costly than competing spreadsheet programs and doesn't come cheap.
What recommendations would you give to someone considering this product?
Through scenario analysis and the development of timeframes, I can demonstrate results to upper management. It helps with productivity, accuracy, and efficiency, contributing to improved business profits. If you have any issues, it's best to consult a seasoned Smartsheet user. You should know your use cases and long-term development objectives before starting.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Caring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.