What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Genyerbet Jose V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet: Projects are a success

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Useful for team jurors who are unfamiliar with creating a planning schedule but need to arrange and assign tasks to various team members. The organization is currently in the process of maturing.

What is your favorite aspect of this product?

Being able to use a tool that has some familiarity takes time away from training and orienting employees to a new tool and allows a strategy to get off the ground.

What do you dislike most about this product?

Could have a more user friendly interface or module to manage files uploaded to folders instead of attachments, it is available for external integration, but you have to pay to use it, would be nice if some integrations were built in.

What recommendations would you give to someone considering this product?

If you have several users who use Excel or Google Sheets for personal project management, this tool will be very useful and somewhat familiar. If you have a very large program, you might consider looking at more advanced platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Shawne P.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best tool for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a solid and amazing tool for project and portfolio management. I like how easy it is to implement and set up. It allows us to manage our projects from anywhere anytime. It is super easy to create and allocate new tasks to colleagues.

What is your favorite aspect of this product?

Smartsheet enables me to organize and manage my daily projects and tasks with ease. It is one of the easiest application i have ever encountered. The interface is very intuitive and user-friendly thus making it quite easy to learn and use. The customer support team is readily available anytime.

What do you dislike most about this product?

I can't remember anything that disappointed me while using Smartsheet.

What recommendations would you give to someone considering this product?

To all prospective customers, i recommend Smartsheet for project and portfolio management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

A tool with many important options

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Especially useful for team members who have no knowledge of building a project plan, but need to organize and assign tasks to various team members. Also external marketing partners use it as an input form tool to collect information from customers attending events and webinars Smartsheet is really intuitive and useful in these areas.

What is your favorite aspect of this product?

Covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options. create custom reports and publish them to the web easily, filter available content based on the user viewing the resource, comments, attach files, testing, reminders and automations all in the same interface. A somewhat complex program, but with its benefits for the future.

What do you dislike most about this product?

In a visual and aesthetic aspect the graphics, cards and control panel components could be more customizable, Zapier is available for external integration, but for its use it has an additional cost, it would be good if some integrations were built in Smartsheet to have more variability and with lower cost and its Problems connecting with legacy software through API or other methods.

What recommendations would you give to someone considering this product?

It works very well as a tool for project managers to effectively manage their team and keep projects on track. For us the excellent performance to encourage task organization; the learning curve is easy, you will be able to use it correctly. If you have a small to medium sized project that needs to be managed on a central axis, Smartsheet would be a great choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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