Smartsheet Customer Reviews 2026 | Task Management

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Smartsheet

Composite Score

8.8 /10

CX Score

9.1 /10

171 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

2% Neutral

96% Positive

Pros

Performance Enhancing
Enables Productivity
Reliable
Helps Innovate

Feature Ratings

Average 84

Task Status

Task Assignment

List Tasks

Task Categorization

Add Attachments

Task Reporting

Task Prioritization

Add Notes

Due Dates

Automated Workflow

Notifications

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Midmarket

Score 9.0

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Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Amari A.

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Beneficial for Project Management!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The different features it offers.

What is your favorite aspect of this product?

Creating Gannt charts, so I am able to maintain organization when working on a project.

What do you dislike most about this product?

There is nothing I dislike at the moment.

What recommendations would you give to someone considering this product?

It is a good tool for project management. It helps you maintain organized and on top of the projects progress.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ken J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Smartsheet: Great product for task management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet includes pre-built templates for common use cases that helps to streamline work processes. Smartsheet integrates well with other known tools such as google drive.

What is your favorite aspect of this product?

Smartsheet performs task management well by allowing teams to create ,assign and also track tasks in a shared workspace.

What do you dislike most about this product?

It has limited customization options for non-techbical users.

What recommendations would you give to someone considering this product?

One needs to consider whether Smartsheet integrates well with other tools in their organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Invaluable for keeping track of many tasks at once

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Status Ability to display current status of tasks

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Prioritization Ability to assign a priority to tasks.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Automated Workflow Workflow based on events.

Notifications Tool alerts business of an application generated event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Midmarket

Project Portfolio Management - Enterprise

Project Management - Enterprise

Smartsheet Reviews

Amari A.

Beneficial for Project Management!

Likeliness to Recommend

Pros

Ken J.

Smartsheet: Great product for task management

Likeliness to Recommend

Pros

Alex S.

Invaluable for keeping track of many tasks at once

Likeliness to Recommend

Pros

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Feature Ratings

Task Status

Task Assignment

List Tasks

Task Categorization

Add Attachments

Task Reporting

Task Prioritization

Add Notes

Due Dates

Automated Workflow

Notifications

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support