What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
91 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Gabriel G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Great way to stay in touch with all your team
Likeliness to Recommend
What differentiates Slack from other similar products?
The way it integrates with a great number of productivity tools.
What is your favorite aspect of this product?
The ability to assign reminders.
What do you dislike most about this product?
The lack of video and voice messaging
What recommendations would you give to someone considering this product?
Make sure it's right for your company way of communicating, and if you handle too many projects, make sure you have an organized, streamlined Slack channels set up because it can get messy real fast.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Shivani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
One Slack for all Chat operations
Likeliness to Recommend
What differentiates Slack from other similar products?
Power Integration, Chat operations
What is your favorite aspect of this product?
Channels, intuitive UI
What do you dislike most about this product?
random crashes on macOS
What recommendations would you give to someone considering this product?
best tool for in-company or in-team communication
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Camilo D.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2021
Industry standard, doesn't dissapoint
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack might be just about the same as other messaging tools, but it's so different in that it has a simple approach to communication that is a joy to use. Others try to add so many features, but their UX is lacking. That's not the case with slack: apart from a few issues that we learn to live with (for example, you can't do all the configuration through the app and has to go to the web to complete basic stuff), we just use it intuitively and we are never distracted by the interface. That's just the end goal of an app, that its interface does not get in the way of productivity. Slack is where work happens (greatest slogan, by the way).
What is your favorite aspect of this product?
I love that I can have many workspaces and that I can use slack without thinking much about costs. We have had paid versions in the past, but it's not worthy: everything that is important has to exist beyond temporary communication, so I think they just over-deliver on the free version and it's really great for small teams.
What do you dislike most about this product?
Some of the pro features are really not very well developed. We tried video calling but it was quirky and buggy, so IMHO it's not worth the pro features unless perhaps the size of your organization requires it. For small teams, there are much better options for video/voice calling, and it's also a shame that slack doesn't have a truly built-in task manager that works. We always have integrations available, but I would love to see the same execution for those productivity features.
What recommendations would you give to someone considering this product?
There are many similar apps and it probably boils down to personal preference. I tried Discord and others, but I simply liked Slack's interface better, It's a simple tool for a very important need, so you can only try different apps and just settle with whatever suits your needs. I just love it because I got used to it a long time ago, and other interfaces are just too busy for my taste. For larger teams, there might be better options, especially when you have to integrate a lot of internal applications.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
