What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
91 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Muskkan D.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
Easy to use and creative UI
Likeliness to Recommend
What differentiates Slack from other similar products?
Innovative
What is your favorite aspect of this product?
Creative UI
What do you dislike most about this product?
Confusing hierarchy
What recommendations would you give to someone considering this product?
Keep your channels organized
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Best messaging platform
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Unique Features
- Client Friendly Policies
Shalini A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Slack Review
Likeliness to Recommend
What differentiates Slack from other similar products?
Very easily integrates with google calendar and other apps/
What is your favorite aspect of this product?
The best feature is the emoji. The emoji are very different and interactive
What do you dislike most about this product?
Nothing particular but yeah they can have a direct message feature
What recommendations would you give to someone considering this product?
It is doing great as of now. Just the slack call quality is not that great
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing