Shopify Customer Reviews 2024

Shopify

8.7 /10

144 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Shopify Reviews

Patrick G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

user friendly face and use of apps

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

easier CMS, shopping cart and ability to use apps specific to my needs.

What is your favorite aspect of this product?

Most of the information I need is in one place.

What do you dislike most about this product?

customizing the themes and be difficult at times and some apps don't delete code it should

What recommendations would you give to someone considering this product?

manage your inventory and pricing effectively. I have to use 3rd party apps for my particular situation.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Mohammad A.

Role: Consultant
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2021

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Angela S.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

What differentiates Shopify from other similar products is the power and flexibility you get from the various amount of apps available through the software. It is very easy to build your landing pages, sell your products, have a myriad of payment options available, and be able to track your orders all in one place.

What is your favorite aspect of this product?

The many payment options that are available and being able to create really beautiful landing pages for products.

What do you dislike most about this product?

The pricing for some of the additional features and using the platform itself can add up very quickly

What recommendations would you give to someone considering this product?

I would just say to sit and assess what your product is and what your goals are. If you have a physical product, then Shopify would be a great tool for you to have in terms of having that all-in-one management platform for your business. For digital products, Shopify would be good if your products aren't housed on a teaching platform. If it is the case that you have your products on a teaching platform, I would look into other options to get that same all-in-one flow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Patrick G.

user friendly face and use of apps

Likeliness to Recommend

Pros

Mohammad A.

Likeliness to Recommend

Pros

Angela S.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization